What are the responsibilities and job description for the Senior Manager Bid Management position at TELUS International?
Description and Requirements
About TELUS Digital Experience ("TELUS Digital")
TELUS Digital Experience (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS DIgital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world's most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at : telusdigital.com
Position overview
As a Senior Manager, Bid & Content Management you lead a team of professionals to manage and advance knowledge base and content-related activities and the associated knowledge base tools. You partner with solutions leaders, proposal management, commercial primes, and functional SMEs (subject matter experts) to define and deliver messaging and content used to win bids. You are accountable for the performance, engagement and development of your teams.
Key Responsibilities
- Support the definition and delivery of the win strategy / themes for bids including executive summary support (editing, peer review, collaboration)
- Ensures solutions based collateral, messaging and content is aligned and consistent between global solutions, portfolio, product marketing, and corporate marketing teams
- Drive adoption and provide technical oversight for content and knowledge base tools and applications
- Supports continuous improvement initiatives that drive content and knowledge base tool and process efficiencies leading to increased opportunity wins; provide technical guidance and coaching to the team and remove potential roadblocks
Core competencies
Leadership competencies
Functional competencies
Qualifications
Location : Remote - US
Pay :
The base compensation range for this position is $116,000 - $145,000 USD annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.
TELUS Digital Values :
TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :
At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.
Additional Job Description
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Salary : $116,000 - $145,000
