What are the responsibilities and job description for the Travel Customer Service Representative position at TELUS International?
Description and Requirements
Specific Responsibilities May Include :
- Provide extraordinary customer service to our Premium card members
- Own the planning, research, and execution of customized travel experiences
- Build professional relationships and rapport with our Premium card members in order to deliver personalized customer experiences
- Receive and send emails and phone calls to service providers (airlines, hotels, car rental companies)
- Follow-up communications with card members (email, outbound call) to complete reservations, notify of schedule changes, etc.
- Resolve issues that may arise with card members with a sense of urgency with proper supervision
- Commitment to high-quality customer service by ensuring response to calls and emails are resolved in a timely and professional manner
- Deliver the brand promise every day
Required Experience, Skills & Competencies :
Preferred Experience, Skills & Competencies :
TELUS Values :
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values :
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Additional Job Description
Are you looking for a new opportunity to expand your knowledge and career in the travel industry? We are looking for strong individuals with shining personalities that have a passion for going the extra mile and building positive relationships. This is an ideal opportunity for an exciting career in the world of travel that redefines what great service truly means.
The Travel Counselor role will provide world-class customer service to Premium card members by creating memorable travel experiences while booking leisure travel with a key focus on domestic and international air, car, and hotel arrangements. Travel Counselors are responsible for providing travel information, booking reservations, servicing existing reservations, educating on company websites, and providing ticketing services.
Travel Counselors will participate in an intensive training and mentoring program that is designed to provide the knowledge needed to become a highly-skilled Travel Counselor. Candidates must arrive ready to impress, with a curiosity for learning, a self-starter attitude and the drive to deliver extraordinary service.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
