Health and Welfare Functional Lead

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

The Health and Welfare Functional Lead will play a critical role in designing and leading the implementation of health and welfare solutions within our Pension and Benefits Administration system. This role will focus on solution design, integration, and team leadership, ensuring the seamless execution of client implementations. The Functional Lead will collaborate with Solution Architects, Product Teams, and Implementation Teams to deliver high-value solutions while maintaining best practices in system integration and business process optimization.

What you’ll do

• Lead the design and development of health and welfare solutions, ensuring alignment with business needs and industry best practices.
• Collaborate with Solution Architects and Product Teams to define innovative solutions.
• Oversee system integration efforts, ensuring seamless data flow across platforms.
• Lead a team of Functional Analysts and Implementation Specialists, providing guidance on best practices and solution approaches.
• Work closely with Implementation Managers to ensure a smooth deployment process.
• Act as the primary point of contact for functional and technical challenges during the implementation lifecycle.
• Define and enforce solution delivery standards and procedures to optimize efficiency.
• Ensure proper configuration and implementation of the Ariel system, leveraging existing capabilities while recommending enhancements when necessary.
• Work closely with the Quality Assurance team to establish and execute test strategies for system validation.
• Collaborate with internal and external stakeholders to review and refine solution approaches.
• Provide expert consultation on design choices, potential risks, and alternative solutions.
• Work closely with clients to ensure their expectations align with the delivered solution.
  
  
  

What you bring

• 7 years of experience in health and welfare benefits administration or related fields, focusing on solution design and implementation.
• Strong expertise in business process modeling, system configuration, and web/mobile application design.
• Experience leading functional teams, guiding them through system design and implementation phases.
• Strong understanding of health and welfare benefits
• Solid SQL knowledge, plus proficiency in at least one coding language is required.
• Solid understanding in payroll systems, and system integration methodologies.
• Familiarity with agile methodologies and iterative solution development.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
• Proven ability to work independently, drive innovation, and make strategic decisions.
• Strong analytical and problem-solving abilities to navigate complex system challenges.
• Experience with financial reporting, payment processing, and system testing is a plus.
  
  
  

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.