Customer Success Manager

*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*

Customer Success Manager- Project Manager, Customer Onboarding

Drive rapid and successful enterprise client onboarding and adoption. Lead end-to-end implementation projects, ensuring seamless integration and sustained satisfaction. Manage timelines, resources, and stakeholder communication across internal teams (Sales, Operations, Tech Support, Installers) and clients. Proactively identify and resolve roadblocks, ensuring data accuracy and fostering strong, long-term customer relationships.

Key Responsibilities:

• Own and execute enterprise customer onboarding and implementation projects.
• Develop and manage project plans for installation rollouts.
• Lead regular, focused status meetings with stakeholders.
• Oversee the sales order process and maintain data integrity.
• Serve as the primary project contact for customer implementation.
• Build strategic customer relationships through proactive problem-solving.

Key Skills:

• Process optimization and operational excellence.
• Advanced data management and analysis (MS Excel proficiency).
• Effective management of complex customer situations.
• Clear and concise communication with a customer-centric approach.
• Adaptability and drive in a fast-paced environment.
• Technical aptitude (telecom knowledge beneficial).
• Professional communication and presentation delivery.
• Proven ability to independently deliver projects with measurable results.
• Experience managing projects of varying complexity.

Requirements:

• 3 years in project management or project ownership.
• Direct experience managing and delivering successful projects.
• Ability to quickly understand technical B2B concepts (telecom advantage).