What are the responsibilities and job description for the Network Support Engineer position at Telvero?
We are seeking a skilled Technical Support Specialist to join our team at Telvero. As a Technical Support Specialist, you will be responsible for providing high-quality support and troubleshooting complex technical issues for our customers.
Key Responsibilities
- Technical Support: Provide expert-level support for VoIP systems, analog telephony, and LAN/WAN networking.
- Troubleshooting: Identify and resolve complex technical issues related to network performance, voice communications, and telecommunications.
- Collaboration: Work closely with internal teams to maintain accurate documentation and provide training on technical aspects of the job.
Requirements:
- Extensive experience in VoIP, telephony, and networking.
- Strong understanding of VoIP protocols and analog telephony.
- Solid knowledge of LAN/WAN networking, including routers, switches, and firewalls.
- Excellent communication and customer service skills.
