What are the responsibilities and job description for the Technical Support Specialist position at Telvero?
*If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*
We seek a highly skilled Technical Support Specialist with extensive experience troubleshooting VoIP, analog telephony, and LAN/WAN networking. This role requires deep knowledge of networking protocols, telecommunication systems, and cellular technologies (4G/5G). You will provide high-quality support, resolving complex technical issues for our customers.
Responsibilities:
- Support and troubleshoot VoIP systems (SIP, RTP, TLS, SRTP), analog telephony, and LAN/WAN networking (TCP/IP, DNS, DHCP, NAT, routing).
- Configure, deploy, and support networking equipment (switches, routers, firewalls).
- Monitor and troubleshoot network performance for voice communications (QoS, latency, jitter, packet loss).
- Assist with cellular technology (4G/5G/LTE) related to telephony and networking.
- Collaborate with internal teams, maintain accurate documentation, and provide training.
Qualifications:
- Proven technical support experience in VoIP, telephony, and networking.
- Strong understanding of VoIP protocols (SIP, RTP, etc.) and analog telephony.
- Solid LAN/WAN networking knowledge, including experience with routers, switches, and firewalls.
- Excellent communication and customer service skills.
- Ability to work independently and in a team.
Preferred:
- Knowledge of 4G/5G/LTE and their integration with telephony.
- Familiarity with cloud-based VoIP and unified communications.
- Experience with network monitoring tools.
- Experience with a ticketing system.
Salary : $65,000 - $75,000
