What are the responsibilities and job description for the Client Service Representative position at TelWare Corporation?
Job Overview
We are seeking Client Service Representatives to join our team. The ideal candidate will be responsible for managing customer inquiries and providing high-quality service to ensure customer satisfaction.
Duties
- Manage customer accounts and provide account management support
- Analyze market trends and customer data to enhance service offerings
- Utilize Salesforce or similar CRM tools to track customer interactions and resolve issues promptly
- Communicate effectively with customers to address inquiries and resolve complaints
- Collaborate with internal teams to improve customer experience
- Assist in project management tasks related to customer service initiatives
*Qualifications*
- Prior experience in customer service or related field is preferred
- Knowledge of SaaS products and services is a plus
- Strong communication skills and the ability to build positive customer relationships
- Familiarity with financial services industry is advantageous
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment
Job Type: Full-time
Pay: $24.29 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $24 - $27