Strategic Account Manager

Description

Job Summary

Strategic Account Manager are responsible for managing relationships with assigned customers or partners for OneCloud Corporation and its affiliates, for the purpose of embedded base revenue growth and churn mitigation. The Strategic Account Manager must have thorough knowledge of OneCloud’s products and services with the ability to make to present in person to embedded base clients. While Strategic Account Manager frequently work full-time in an office setting, they will need travel to conduct meetings and demonstrations for clients. In addition to staying up to date on OneCloud’s offers, the Strategic Account Manager must also stay up to date on innovations and trends in their field and how they might affect clients' operations and needs. Strategic Account Manager are often required to coach, mentor and/or train new hires or more junior employees as well. The Strategic Account Manager must always follow procedures and guidelines established by OneCloud Corporation.

Duties/Responsibilities:

• Strategic Account Managers will develop and maintain relationships with new and existing clients. This includes regular constructive communication to facilitate answers related to sales, service, installation, and billing questions. It is the Strategic Account Managers duty to ensure customer satisfaction through ongoing communication and relationship management, resolving any issues that may arise post-sale and alerting customers of new products, services, and enhancements that may be of interest. 
• Identifying and understanding customer product or service needs to identify and suggest products and services to meet those needs. Strategic Account Managers are required to demonstrate the functions and utility of products and services to customers based on their needs in a face-to-face setting. 
• Strategic Account Managers will provide miscellaneous information, quotes, down payment terms, and other bid specifications to clients as requested in a timely manner. This includes adhering to company pricing guides and following the prescribed approval process. 
• Obtain new sales through incoming sales opportunities, warm-calling old accounts, cold-calling new accounts, and accepting calls and webchats from potential customers.
• Strategic Account Managers are required to document and maintain accurate activity within the company CRM (Zoho). It is important to follow all processes and procedures to record sales activities including opportunities, calls, orders, sales, lost business, and any customer or vendor relationship problems so the company can report, manage, and grow.
• Collaborate with internal boundary partners to ensure seamless customer experience (Engineering, Technical Support, Implementation teams to ensure seamless customer experiences. 

Account Managers are expected to project the values of OneCloud by

• Representing yourself and the company with the highest degree of morals and ethics.
• Contributing to sales growth, expense management, and total profit.
• Enhancing customer satisfaction.
• Performing all administrative duties in a timely manner.
• Assisting others in meeting their goals.
• Making positive suggestions for improvement.
• Fostering a team attitude.
• Providing support for broader company initiatives.
• Being accountable for the management of your business.

Requirements

Required Skills/Abilities: 

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Proven ability to build and maintain relationships with clients.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills. 
• Thorough understanding of technical products to be sold. 
• Strong analytical and problem-solving skills.
• Adaptive learner with the ability to manage change and cultivate market opportunities.
• Proficient with Microsoft Office Suite or related software.
• Must have valid driver’s license and acceptable driving record.
• Must be willing to undergo background and reference checks.
• Travel to and from assigned territories and company facilities. Valid driver's license.

Education and Experience:

• Experience: Two or more years of strategic B2B sales or strategic account management experience.
• Technical Skills: Expert in telecommunication, UCaaS, CCaaS, and SaaS products, Familiar with CRM (Zoho, SFDC, HubSpot), Billers, and customer self-service portals
• Multi-Channel Strategic Account Manager experience (Wholesale, Agent, Referral)
• BS/BA degree in Business, Marketing, or Communications a plus.

 Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to fifteen pounds at times. 
• Travel to meet with clients or potential clients required.