What are the responsibilities and job description for the Automotive Acquisition Agent position at Temecula Valley Toyota?
Overview
At Temecula Valley Toyota, a Talent Acquisition Agent will be responsible to prospect, appraise, and present offers to current vehicle owners with the goal of purchasing their vehicle.If you've got the drive to join a fast-paced working environment and hit our high standards - Apply Today!!
What we offer to our employees:
Health
Dental
Vision
Life
401K with match
Health &Wellness Program
community involvement
company paid vacation and holidays
Grown opportunities
Paid Training
Employee Vehicle Purchase Plans
Family Friendly Work Schedule
Discounts on Products and Services
Responsibilities
- Purchase cars from customers as part of our Kelley Blue Book Buying Center program & Trade-In Marketplace or other customers looking to sell or turn in their current vehicles.
- Understand mechanics of vehicle and the necessary repair needs to sell vehicles that meet auto group standards.
- Manage inventory descriptions across all platforms utilized within the business.
- Know and understand the federal, state, and local laws which govern used car purchases and sales.
- Help appraise used vehicles.
- Manage task lists to ensure the follow-up process is being executed on a daily basis.
- Update KBB ICO data for executive management on google docs on a daily basis.
- Actively search opportunities on 3rd party sites (Offer Up, Local Listings, Craigslist, Facebook Marketplace, Autotrader, Cars.com, CarGurus, private sellers listings, etc).
- Follow up on trades from the dealership.
- Coordinate vehicle purchases/pickups with seller and Management on outside vehicle purchases.
- Learning, understanding, and adhering to call and email scripts.
- Active participation in department meetings and training.
- Working together with a team to reach department and store goals.
- Meeting with the manager regarding objectives, planned activities, reviews, and analysis.
- Manage a high volume of customer inquiries.
- Engage and follow up with the hundreds of leads we receive daily through phone, email, and text.
- Set appointments at the dealership affiliated for appraisal and purchase.
- Build rapport with the client using industry and market data.
- Leverage all software and data provided to confirm and offer the appraisal amount for the vehicle purchase.
- Update client information in our CRM Report daily.
- Follow up with all customers post-appointment for satisfaction.
- Must be able to contribute to a positive team environment as this position is highly collaborative.
Qualifications
- High school diploma or the equivalent required.
- High level of customer service.
- Team player.
- Must have a valid California Driver's license with a clean driving record.
- Ability to read and comprehend instructions and information.
- Positive, friendly attitude and demeanor.
- Professional personal appearance.
- Assisting in customer trade in inquiries including curbside purchases and "Service to Sales" customers.
- Appraisal and purchase of used vehicles from different sources.
- Excellent communication skills.
- Experience with CRM and DMS a plus, but not necessary.
- Ability to meet company's production and quality standards.
- Computer skills required.
- Previous dealership, selling or marketing experience preferred.
- Establish personal income goals that align with dealership standards of productivity and strategy.
- Maintains an owner follow-up system that encourages repeat and referral business and contributes to guest satisfaction.
- The realization of the company business having been built on guest satisfaction.
- Other duties asked of personnel.
