Dispatcher

Dispatcher

Under the direction of the Logistics Manager, the Dispatcher has a key leadership role supervising driver personnel. This includes daily scheduling and dispatching of drivers or services.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Communicate with customers, supervisors, or other personnel to address requests for service or equipment, answer questions, or resolve problems.
• Review orders, production schedules, or shipping or receiving notices to determine work sequences and shipping dates, types, volumes, or destinations.
• Determine types or amounts of equipment and personnel required according to workload.
• Plan daily work assignments and equipment allocations to meet transportation, operations or production goals.
• Relay work assignments to drivers, supervisors, and maintenance crew, using telephone, two-way radio, fax machines, email or drafted schedule.
• Advise driver personnel about traffic problems and provide them with resources for obtaining directions.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and all other dispatch information.
• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
• Maintain or verify records of time, materials, expenditures, or crew activities.
• Enforce safety rules and regulations.
• Maintain and distribute a vacation log and a quarterly weekend coverage schedule.
• Responsible for scheduling to accommodate training and ensuring drivers have appropriate safety training.
• Responsible for computing and maintaining driver payroll, driver logs, trip sheets, fuel tax data and invoicing customers for services.
• Conduct driver meetings as needed.
• Resolve worker problems or collaborate with employees to assist in problem resolution.
• Monitor field work to ensure that it is being performed properly and that materials are being used as they should be.
• Regular attendance and timeliness are an expectation.
• Job assignments / hours are subject to change to meet business and customer demands.

Education and/or Experience

• Two years of related experience.
• Knowledge of transportation principles.
• Knowledge of providing customer service internally and externally.
• Knowledge of principles and procedures for personnel recruitment, selection, and training.
• Knowledge of administrative and clerical procedures and systems such as, Microsoft Word, Excel, Outlook, filing and records management, and e-mail.
• Attention to detail – job requires being careful about detail and thorough on completing work tasks.
• Must be able to respond quickly and appropriately to unexpected changes or modifications of daily work activity.
• Ability to perform multiple job duties as assigned.
• Must be willing and able to work in a team environment.

WORK HOURS/SHIFT

• 1st shift, 40 hours a week
• Hours to vary as needed

LOCATION

• Clinton

WAGE

• $18.00 – 20.00 based on experience level

SCREENING/TESTING REQUIREMENTS

• Pre-employment drug screen and background check

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work Location: In person

Salary : $18 - $20