Service Administrator

Temp Right Service is the premier provider of heating, air conditioning, geothermal, ventilation, refrigeration, plumbing, controls and indoor air quality services in Western Montana. We are a dynamic, design-build company with a mission to provide peace of mind by building a trusted customer relationship. Our mission is supported by our Core Values:

• Do the Right Thing – Always make it right for the customer and act with integrity.
• Customer Centric Focus – See our company through the customers’ eyes and focus on the customer experience.
• Genuine Care for the Team – Care for our employees by cultivating a family atmosphere and be the Employer of Choice.
• Achieve Premier Performance- Achieve a high level of Quality, Productivity, and Safety.

These values are not mere goals to achieve but are at the core of who we are as a company!

To meet the highly technical needs of the industry and our customers, we need talented HVAC-R Technicians, Installers, Plumbers, and Leaders.  Because we offer top-of-the-line products and services, we need top-of-the-line team members. 

We are looking for a skilled and talented Service Administrator to join our Kalispell, Montana team. 

A career at Temp Right means being part of a team and being proud of it! It means working safely and exceeding customer expectations. It means learning and growing your career, while striving for excellence, both personally and professionally. You will be supported by a team of professionals in Operations, Accounting, Training, and Human Resources. Are you ready to take your career to the next level? 

We offer:

Competitive Pay

Medical/Dental/Vision Insurance

Prescription Drugs

401(k) and Roth IRA with employer matching contributions of 50% of Employee’s contribution up to 5% of base pay.

Life/AD&D Insurance

Health Savings Account with up to $1,000 Company contributions

Flexible Spending Account

Short/Long-Term Disability Plans

Up to 200 hours of accrued PTO

7 Paid Holidays (including the day after Thanksgiving)!

Lifestyle Discounts (Gym Memberships, Corporate Pricing for Vehicles, and more)

Employee Assistance Program and Comfort Cares Employee Relief Fund

Position Summary

The service administrator typically maintains the customer database with current information. Maintains clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provides accounting with billing information. Prepare invoices for processing. 

Essential Functions & Responsibilities:

• Take incoming customer calls.
• Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
• Update customer files as information is received
• Maintain customer history files in database
• File service orders
• Prepare paperwork for all manufacture warranty parts
• Facilitate return of warranty parts
• Other duties as assigned

Qualifications and Skills:

• Advanced customer service skills
• Ability to multi-task
• Organized
• Knowledge of industry is recommended but not required
• Computer skills
• Experience related to customer service, web-based computer applications, Microsoft Suite, and detail oriented

Additional Requirements:

• Ability to stand, squat, bend, stoop and comfortably lift up to 25 lbs.

• Ability to pass full background screening and drug screening
• Ability to pass MVR check

• Ability to travel, as needed, for projects or training
• Hours are Monday through Friday, in the office.

Apply at https://tempright.com/careers/

Equal Employment Opportunity

Temp Right Service is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state or local laws.  It is Temp Right Service’s policy that all employment decisions are based on ability, experience and achievement of the individuals affected, and to provide a work environment that is cooperative, safe, conducive to good job performance, and free of all forms of unlawful discrimination.