What are the responsibilities and job description for the Technical Service Advisor position at Temperature Systems Inc.?
Job Title: Technical Service Advisor Department: Service
Reports to: Service Manager Job Type: Full-Time/ Exempt
About TSI: Temperature Systems Inc. (TSI) is an employee-owned HVAC distributor that prides itself on being customer focused, fostering ownership thinking, respecting others, and continuously evolving. We believe in creating a supportive work environment where these core values are at the heart of everything we do. If you share these values, you’ll thrive with TSI!
What Does TSI Offer:
- 100% Employee-owned with Employee Stock Ownership Program (ESOP)
- Growth and leadership opportunities with a responsive and family-like culture
- Advance your career through our tuition reimbursement program
- Great company culture and employee events. Past experiences have included things like baseball games, chili cookoffs, ESOP bean bag competitions and more!
- Paid vacations and holidays
- Competitive Pay & Benefits including medical, vision, dental, HSA, and Disability/Life
TSI ‘s service area covers northern Illinois, eastern Iowa, and the U.P. of Michigan with distribution centers based in Madison and Green Bay.
Job Summary:
Responsible for providing technical product service support and related training to TSI’s internal/external sales department and dealer/contractor network. Able to directly service products when required.
Duties/Responsibilities:
- To Be… Punctual, cooperative, dependable, and able to take direction.
- Provide technical service support for dealers and contractors primarily over the phone. When necessary, this may require on-site field visits.
- Good customer service requires that at least one TSA be available in the office (Madison and Green Bay) Monday to Friday to answer phone calls and assist our customers.
- Provide technical service support for Inside and Outside sales as needed.
- Work as liaison between dealers and manufacturers to resolve equipment problems and claims.
- Negotiate and resolve claims issues that arise between our dealers and product manufacturers.
- Provide support in hosting technical training for TSI personnel and dealer/contractor base as needed, focusing on product-specific trainings at TSI facilities and remote locations.
- Traveling to perform training and assist in start-ups including overnight travel for manufacturer training and meetings.
- Repair damaged equipment as needed.
- Work with warranty department to process non-standard claims.
- Promotes and maintains a flexible cooperative, positive, team oriented attitude with and between departments and end users.
- Open and willing to perform other duties as assigned.
Education and Experience:
- Solid technical knowledge of HVAC products, equipment, tools, and processes. (Refrigeration cycles, Gas combustion and HVAC Chillers)
- High School Diploma/ GED
- Driver’s License Required
Required Skills/Abilities:
- Excellent troubleshoot and diagnostic skills.
- Able to work in a fast paced, multi-changing/demands technical environment.
- Excellent organizational, detail, communication, prioritization and follow through skills.
- Able to write and issue technical bulletins, service guides, etc.
- Able to perform related administrative paper work, record keeping and processes.
- Able to travel to fulfill job responsibilities.
- Able and available to meet emergency service need which arise.
- Strong customer service and related skills.
- Good negotiation and problem resolution skills.
- Able to use HVAC tools and perform hands on service and repairs.
- Possesses basic PC proficiency in a Windows operating system.
- Able to develop and implement effective and efficient training programs.
- Strong group presentation/ PowerPoint and related podium skills
- Able to maintain the technical product knowledge base required to fulfill this positions job duties/responsibilities.
Nuts and Bolts of TSI:
We were founded in 1947 and are now one of the largest HVAC distributors in Wisconsin. From our distribution centers we provide delivery of product and supplies, along with providing an array of other services including training, business consulting, system design, and technical support, all for our HVAC dealers. Our greatest asset is our family of well-trained and talented employees who are also owners of the company through an ESOP: an Employee Stock Ownership Program. Around 100 employees in Green Bay and Madison locations represent hundreds of years of experience in the HVAC industry.
We are a 100% Employee-Owned Company! Through the ESOP process, every employee has indirect ownership at Temperature Systems. Employee ownership isn’t just a title, it’s a mindset and a desire to provide the highest level of customer satisfaction possible. We do our best to meet our customers’ needs quickly and accurately the first time.
