Customer Experience Associate

Join the Best in the Business! Become a Customer Service Superhero or Routing Rockstar at TemperaturePro Air & Electric! 🔥 🦸‍♀️ Customer Service Superhero Wanted!  📞 (https : / / youtu.be / I8J3ePNR3fo) Are you a people-person with front office experience in HVAC, Electrical, or Plumbing (or a similar trade)? Do you thrive in an environment where every inbound or outbound call is a new opportunity to help make someone’s day better? As our in office  Customer Service Superhero 💥 or Routing Rockstar 🎸 , you’ll be the welcoming, reassuring and confident voice of our brand, using your problem-solving skills to create five-star experiences. ⭐  If you’re looking to join a team that values your skills, rewards hard work, and treats you like family, this is the place for you! Ready to use your powers for good?  Apply today! 🚀 At TemperaturePro Air & Electric, we’re not just another HVAC and electrical company—we’re a woman-owned, family-operated and local leader in home services with an outstanding reputation for service excellence in San Antonio and surrounding cities. Our team is the backbone of our success, and we believe in investing in our people, fostering a supportive culture, and creating real opportunities for career growth. What You Get : 💰 Competitive Pay – Starting at $20 / hour, based on experience, plus performance incentives 🩺 Comprehensive Benefits Package : Health, Vision, Dental, and Life Insurance Aflac Supplemental Coverage Paid Holidays, Earned Vacation, and PTO (Personal Time Off) 📈 Career Growth & Development – Opportunities for cross-training in dispatch and customer experience roles 🤝 Positive Work Culture – Be part of a supportive and collaborative team What You’ll Do : Be the First Impression – You’ll be the friendly, professional voice answering incoming phone calls, emails, and chat inquiries, setting a positive tone for customer interactions. Book Service Calls – Gather accurate customer information by asking the right questions, actively listening, and addressing concerns with empathy. Schedule & Promote Services – Proactively reach out to customers for maintenance scheduling, promote seasonal offers, and ensure our dispatch board stays full. Lead & Campaign Tracking – Track new customers, daily campaigns, and lead calls for efficient follow-up and conversion. Post-Service Satisfaction Surveys – Conduct “Happy Calls” to gather feedback and enhance customer satisfaction. Online Reviews & Referrals – Call, text, and email customers with links to request positive online reviews and referrals. Lead Generation Management – ⏳Promptly respond to time-sensitive lead notifications from platforms like Chiirp, Google, Angi, HomeAdvisor, and Yelp. Cross-Training & Collaboration – Work interchangeably with Dispatch and Inside Customer Experience teams to enhance customer interactions. What You Bring : 🗣️ Exceptional Communication Skills – Ability to engage customers with professionalism and enthusiasm ⏰ Dependability and accountability. ⏳Punctuality and consistency are key to our team's success.  💻 Tech-Savvy & Detail-Oriented – Ability to learn and navigate ServiceTitan  CRM software and follow workflows efficiently. This will involve a willingness and after-hours homework if you are not familiar with ServiceTitan.  🚀 Proactive & Goal-Driven Mindset – Motivated to achieve scheduling goals and enhance customer satisfaction 🧩 Strong Problem-Solving Skills – Ability to handle customer concerns with empathy and efficiency Top Candidate Qualifications : Bilingual (English / Spanish) – A huge plus! Experience with ServiceTitan or other CRM platforms Previous customer service training or certification (Nexstar, Power Selling Pros, etc.) 💙 Why Join TemperaturePro? ✅ Make an Impact – Play a key role in our growth and customer satisfaction. ✅ Supportive Team – Work with colleagues who value respect and accountability. ✅ Work-Life Balance – We respect your time, in and out of work. ✅ Growth & Stability – Training, advancement, and a future with a thriving company. ✅ Top Reputation – 1,000 reviews and a 4.9-star rating on Google! ✅ Family Atmosphere – A team that supports and celebrates YOU. ✅ Great Pay & Benefits – Because our people matter. ✅ Meaningful Work – Help homeowners stay comfortable while promoting sustainability. 🎶 Notes : This is NOT a remote position. The office is located at 1604 @ I-10 14886 Tradesman Dr. Ste 116 San Antonio TX 78249 Hours of position are 8am - 5pm or 9am - 6pm During peak HVAC season rotating Saturday remote shifts maybe required  https : / / youtu.be / I8J3ePNR3fo Ready to be valued and grow with us? Apply today! 🚀 Next Steps : Upload your Cover Letter & Resume Complete the Online Assessment Listen for a call or text  Phone interview in-person interview Offer Letter We look forward to reviewing your cover letter and resume. Thank you for the opportunity to consider you for this amazing team.    Powered by JazzHR

Salary : $20