Customer Service Representative in the Trades (Air, Electrical or Plumbing)

Customer Service Representative (CSR) – Be the First Impression of Our Brand! Join Our Team at TemperaturePro Air and Electric – San Antonio’s Trusted Home Services Provider Are you an enthusiastic people-person with experience in the trades industry? Do you thrive in a fast-paced environment where your communication skills make a real impact? If so, we want YOU to be the welcoming voice of our company! TemperaturePro Air and Electric is a woman-owned, family-operated, and locally trusted provider of HVAC and electrical services in San Antonio and surrounding cities. We are seeking a Customer Service Superhero  or Routing Rockstar to join our growing team and play a vital role in delivering exceptional experiences to our valued customers. What You Get : 💰 Competitive Pay – Starting at $20 / hour , based on experience, plus performance incentives 🩺 Comprehensive Benefits Package : Health, Vision, Dental, and Life Insurance Aflac Supplemental Coverage Paid Holidays, Earned Vacation, and PTO 📈 Career Growth & Development – Opportunities for cross-training in dispatch and customer experience roles 🤝 Positive Work Culture – Be part of a supportive and collaborative team What You’ll Do : Be the First Impression – You’ll be the friendly, professional voice answering incoming phone calls, emails, and chat inquiries, setting a positive tone for customer interactions. Book Service Calls – Gather accurate customer information by asking the right questions, actively listening, and addressing concerns with empathy . Schedule & Promote Services – Proactively reach out to customers for maintenance scheduling , promote seasonal offers , and ensure our dispatch board stays full. Lead & Campaign Tracking – Track new customers, daily campaigns, and lead calls for efficient follow-up and conversion. Post-Service Satisfaction – Conduct “Happy Calls” to gather feedback and enhance customer satisfaction. Encourage Online Reviews & Referrals – Call, text, and email customers to request positive online reviews and referrals. Follow Up on Open Estimates – Communicate with customers regarding repair or replacement estimates , ensuring seamless follow-ups. Lead Generation Management – Promptly respond to time-sensitive lead notifications from platforms like Google, Angi, HomeAdvisor, and Yelp . Cross-Training & Collaboration – Work closely with our Dispatch and Inside Customer Experience teams to enhance customer interactions. What You Bring : 🗣️ Exceptional Communication Skills – Ability to engage customers with professionalism and enthusiasm 💻 Tech-Savvy & Detail-Oriented – Ability to learn and navigate ServiceTitan  CRM software and follow workflows efficiently 🚀 Proactive & Goal-Driven Mindset – Motivated to achieve scheduling goals and enhance customer satisfaction 🧩 Strong Problem-Solving Skills – Ability to handle customer concerns with empathy and efficiency Top Candidate Qualifications : Bilingual (English / Spanish) – A huge plus! Experience with ServiceTitan or other CRM platforms Previous customer service training or certification (Nexstar, Power Selling Pros, etc.) Why Join Us? ✅ Make an Impact – Be a key player in our brand’s growth and customer loyalty ✅ Team-Oriented Culture – Work with supportive colleagues who value respect and accountability ✅ Work-Life Balance – We value and respect your time outside of work ✅ Career Growth Opportunities – Training and advancement opportunities available Who We Are : Established in 2017, TemperaturePro Air and Electric is a locally trusted, family-operated, and woman-owned home service provider specializing in energy efficient and sustainable  HVAC and electrical solutions . We believe in providing transparent, high-quality service and fostering a positive, team-focused work environment. If you’re ready to be the voice of TemperaturePro Air and Electric  apply today! Next Steps : Upload your Cover Letter & Resume Complete the Online Assessment Submit a One-Way Audio Interview Attend an In-Person Interview Reference Checks by our team Decision & Job Offer 🚨 IMPORTANT :  Please do not call about this position. Following directions is key, and calling will disqualify you from consideration. We look forward to hearing from you and welcoming you to our amazing team! Powered by JazzHR

Salary : $20