What are the responsibilities and job description for the CRM Administrator position at Temple College?

Salary : $65,000.00 - $85,000.00 Annually

Location : 2600 South First Street Temple, TX

Job Type : Full-Time (Staff)

Job Number : 00332

Division : Information Technology Services

Department : Information & Technology Srvcs

Opening Date : 07 / 15 / 2024

Closing Date : Continuous

FLSA : Exempt

Salary Grade : Professional

Work Schedule : 8 : 00 AM to 6 : 00 PM Monday through Thursday with an hour lunch break. 8 : 00 AM to 12 : 00 PM on Friday. This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

Position Summary & Essential Duties

The following duties, responsibilities, Knowledge, Skills and Abilities (KSA's), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties, responsibilities, KSA's, and physical requirements required of this position since changes to the position may occur at any time or additional requirements that may be added over the course of time.

SUMMARY :

Under general supervision of the Director, Enterprise Applications, and with direction from the Associate Vice President of Student Services and Enrollment Management, the incumbent serves as the primary administrator for the college's Customer Relationship Management (CRM) systems supporting recruitment, marketing, and retention. Incumbent will also provide excellent functional support to College administrators, faculty and staff to maximize system utilization and optimize the student experience.

Qualifications (Required and Preferred)

MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUM QUALIFICATIONS) :

Master's Degree and one (1) year directly related work experience or Bachelor's Degree and three (3) years directly related work experience or Associate's Degree and five (5) years' directly related work experience, or an equivalent blend of education and directly related work experience.. Directly related work experience must be with Ellucian CRM Recruit / CRM Advise or Microsoft Dynamics 365 CRM.

CERTIFICATION OR LICENSES

None

PREFERENCES :

Degree in Information Technology or related field.
Previous work experience in higher education

Previous experience with Ellucian Colleague, Colleague Studio

Previous experience with Entrinsik Informer or similar data reporting tools

Job Duties and Responsibilities

The incumbent :

Maintains college's CRM Recruit and Advise systems, users, and security roles.

Provides end-user training and support, maintains training documents.

Develops and maintains custom admission applications and ApplyTexas updates to meet institution need for distinct student types and programs.

Assists end-users in the development and maintenance of communications to prospective and current students for marketing, recruitment and enrollment campaigns.

Assists end-users in the development of student performance and retention alerts, communications, and response plans.

Works with end-users to create and maintain custom dashboards, workflows and advanced queries to improve efficiencies.

In conjunction with the Student Recruitment team, actively manages campaigns within the CRM to identify prospective students and students in the enrollment pipeline to grow enrollment.

Leverages integrations between CRM Advise and the Colleges LMS and ERP to create automated alerts to Advisors if students are not meeting academic or attendance standards.

Works with end-users to create and maintain process documentation.

Utilizes vendor materials / support to provide functional and technical problem determination and resolution.

Evaluates use of system capabilities and features to expand utilization.

Effectively interacts with team members and end-users, employing an appropriate communication style.

Develops and maintains good working relationships with both end-users and colleagues, individually and as teams.

Maintains and updates assigned work tickets.

Maintains integrations with Ellucian Colleague, Brightspace D2L, and other external systems.

Shares relevant information with team members and / or end users.

Supports reporting efforts within the Student Enrollment Services division.

Performs other duties as assigned.

SOCIAL CONSTRUCTS REQUIRED OF POSITION :

Display empathy and positive regard for others in written, verbal and non-verbal communications.

Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.

Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.

Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.

Maintain proficiency as needed and approved by attending training, reading job- related materials, and meeting with others in area of responsibility.

Dress appropriately for a workplace with frequent customer service interaction and community outreach.

Meet all required standards

As a Temple College Employee, actively engage in the Temple College mission of creating a culture of caring by providing excellent customer service to all internal and external customers and embracing the core values of Temple College : Excellence, Integrity, Community, and Respect.

Knowledge Skills and Abilities & Physical Demands

KNOWLEDGE : Working knowledge of College's vision, mission and values.

Strong understanding and knowledge of Microsoft Dynamics 365

Strong understanding and knowledge of Microsoft, Adobe and other common software office software and Internet end-user applications.

SKILLS : Excellent contemporary customer service skills Excellent oral and written communication skills.

ABILITIES : Ability to deliver technical customer support over the phone, in person, or via e-mail in a calm and professional manner.

Ability to maintain current knowledge of emerging information technology trends and developments.

Ability to analyze, identify, troubleshoot, prioritize and resolve a wide range of technical problems.

Demonstrated ability to communicate with and work well with all levels within an organization specifically working effectively within the culture and processes used in educational organizations.

Ability to explain technical subjects to non-technical as well as technical customers.

Demonstrated ability to suggest ways to improve team's work methods and procedures.

Ability to seek input from others and actively invites them to review his / her work or ideas at draft stage.

Ability to meet established deadlines and work standards.

Ability to analyze / identify problems and recommend solutions.

PHYSICAL EFFORT : Light physical activity that may include lifting, pushing, pulling of objects up to 50 pounds. Extended periods of reading, and sitting. Computer data entry.

WORKING CONDITIONS : Work is normally performed in an office setting. Duties will require travel in personal or college owned vehicles. Evening and weekend work may be required.

WORK SCHEDULE : 8 : 00 AM to 6 : 00 PM Monday through Thursday with an hour lunch break. 8 : 00 AM to 12 : 00 PM on Friday.

This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

HOURS REQUIRED PER WEEK :

TRS / ORP :

TRS or ORP

SUPERVISOR OF : None

DIRECT SUPERVISOR :

Director, Enterprise Applications in coordination with the Associate Vice President of Student Services and Enrollment Management

TEMPLE COLLEGE BENEFITS

To enhance the employment opportunity you may be seeking, Temple College offers a competitive array of benefit options to select from, some of which are fully paid for by the college. Listed below is a summary of benefits currently offered for full-time employees. Part-time employees are eligible for specific benefits on a pro-rated basis.

MEDICAL AND OPTIONAL INSURANCE COVERAGE BENEFIT OPTIONS

The Medical and optional insurance coverage benefit options listed below are offered through Temple College by the Employees Retirement System (ERS) of Texas. Please visit ERS at for further information.

MEDICAL :

Eligible full-time employees can choose from the following medical programs which begin the first day of the month following the 60th day of employment :

HealthSelect of Texas "Blue Cross Blue Shield" (PPO)

Consumer Directed HealthSelect "Blue Cross Blue Shield (HSA)

Medical plans include prescription coverage. Employee medical coverage monthly premiums are fully paid for by the college and the college pays for one-half (1 / 2) of the cost of dependent care coverage monthly premiums.

OPTIONAL BENEFITS :

Dental (PPO and HMO), Vision, Optional Term Life Insurance, Voluntary Accidental Death and Dismemberment, Dependent Term Life Insurance, Short-term and Long-term Disability, Texa$aver (457 plan), TexFlex-Health and Dependent Care Reimbursement.

Optional benefits are employee paid but are offered at very competitive rates.

ANNUAL AND SICK LEAVE ACCRUALS

ANNUAL LEAVE ACCRUALS :

Regular, full-time twelve (12) month faculty and staff accrue Annual Leave as follows :

Years of Service : 0 through 5

Accrual Rate (Maximum Accrual Hours per Month) = 8

Accrual Rate (Maximum Accrual Hours per Year) = 96

Years of Service : 6 through 10

Accrual Rate (Maximum Accrual Hours per Month) =10

Accrual Rate (Maximum Accrual Hours per Year) =120

Years of Service : 10 plus years

Accrual Rate (Maximum Accrual Hours per Month) =12

Accrual Rate (Maximum Accrual Hours per Year) =144

Annual leave may be accrued up to a limit of 240 hours with special provisions allowing for annual accruals above that limit. Faculty with contracts less than 12 months do not accrue Annual Leave but are provided with 20 hours of personal time per fiscal year.

SICK LEAVE ACCRUALS :

Faculty and Administrative Staff : Accruals of 8 hours per month. Sick Leave may be accrued up to a limit of 1040 total hours. Faculty with contracts less than 12 months will receive accruals during the summer semester if they instruct during that time.

ADDITIONAL INFORMATION

HOLIDAYS : Recognized college holidays, in addition to Annual and Sick leave accruals, include Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Day, Spring Break, Good Friday, Memorial Day and Independence Day.

PAYROLL : Employees are paid by direct deposit through the last working day of the month. Actual deposits are paid on the last working business day of the month. All benefit deductions are taken at that time.

RETIREMENT : Temple College is one of the few community colleges in the state of Texas to be permitted Federal Social Security deductions. Temple College is a Section 218 employer.

All regular employees are mandated by the Texas State Legislature to enroll in either the Teacher Retirement System (TRS) or the Optional Retirement Program (ORP) however, ORP participation is based upon position. All faculty members are eligible to participate in either TRS or ORP. A list of ORP providers is available.

Please visit TRS at for further information.

Contribution :

Member : Teacher Retirement System (TRS) = 8.0% of annual salary

Employer : Teacher Retirement System (TRS) = 7.75% of member's annual salary

Contribution :

Member : Optional Retirement Program (ORP) = 6.65 % of annual salary

Employer : Optional Retirement Program (ORP) = 6.6% of annual salary

Tax Sheltered Annuities (TSAs) also known as Tax Deferred Annuities (TDAs) are available to all employees who are eligible to participate in the TRS / ORP retirement program and who wish to participate in this program. This participation is voluntary and contributions are made from the employee's salary. A list of providers is available.

MISCELLANEOUS LEAVE : Family and Medical Leave (FMLA), Jury Duty, Bereavement, Deteriorating weather, and Military training.

WORKERS COMPENSATION : If an employee is injured on the job, Temple College, through its Worker Compensation Program, pays all authorized hospital, nursing, and physician's fees. Additional benefits may be available.

HOURS OF OPERATION :

Regular Schedule :

Monday - Thursday : 8 : 00 a.m. - 6 : 00 p.m.

Friday : 8 : 00 a.m. - 12 : 00 p.m.

Summer Schedule :

Monday - Thursday : 7 : 30 a.m. - 6 : 00 p.m.

Salary : $65,000 - $85,000

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