Sales Operations Coordinator - Customer Service

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

• Generous Paid Time Off
• Competitive Medical, Dental & other wellness programs
• Disability and Life Company Paid
• Retirement Plan Options
• Generous Employee Purchase Discounts

Pay Range: $38K-$55K

What You'll Do (Essential Duties and Responsibilities):

This is a Customer Service role where you will

• Be responsible for end-to-end handling of retail orders from receipt through delivery to retailer as well as resolving issues related to those orders
• Collaborate with retailers and internal business partners to improve customer service, delivery performance and retailer satisfaction through driving consistency, quality, and accuracy in the handling of retail orders and requests
• Answer phones and emails in a timely manner from internal and external partners
• Analyze reports and take action to prevent or minimize impact of order fulfillment failures
• Track backorders daily
• Work in a team environment across multiple functions (operations, customer service, logistics, accounting, sales, and retailer) to provide a high quality of service to customers
• Schedule appointments for all deliveries to retailers, including updating external customer websites
• Be responsible for preforming the scheduler role when required
• Track orders from receipt through delivery to retailer. May assist with order re-entry or corrections to ensure quick order turnaround to customers.
• Troubleshoot and solve problems related to order fulfillment, accounting and other retailer or Sales requests.
• Track and report on floor sample orders, including new product launches from the time the order is placed to delivery.
• Assist with tracking merge sales orders
• Track and report on buy items such as frames, bed in box, along with non- standard production items
• Track hospitality sales order
• Follow communication procedures, guidelines, and policies
• Attend training sessions to strengthen knowledge
• Assist with ensuring master data is correct in AX and RNA
• Assist with plant inventory quarterly as required
• Other duties as assigned

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What you need:

5 years or more previous customer service or scheduling experience

Strong professional communication skills (written and verbal).

Demonstrated ability to think and work cross functionally to resolve or prevent customer facing issues.

Analytical and problem-solving skills, along with follow through

Ability to prioritize and manage time effectively

Work well in team environment

Listening skills

Excel experience

Experience in MS Office Suite and AX Dynamics

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.