Call Center Customer Service Representative

Position Title: Call Center Customer Service Representative

Location: Tempus Corporate Headquarters, STOUGHTON, Massachusetts, United States of America

Requisition Number: Req #43

Date Posted: Posted Friday, April 11, 2025 at 4:00 AM

Description: Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.

The Call Center Customer Service Representative role has many layers and components as it is heavily integrated with many functions across the company. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such are first to connect with consumers, personal care attendants and other callers in need of support. The representatives provide program related resource information and often are the liaisons to other departments within the company.

• Call center and customer service experience highly preferred
• Bilingual preferred: Fluent in English and all languages
• Stoughton office location
• 6-8 weeks required in person for training
• Full time, 35 hours a week
• Monday - Friday, 8:30am - 4:30pm

Essential Functions

• Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
• Ability to learn, retain, and apply information based on training materials, which support program related topics
• Liaison to other departments within the company

Competencies

• Ability to multitask
  • Speak on call while reading notes
  • Utilize appropriate modules for research purposes
  • Engaging the caller while researching
  • Notation during the call
• Professional, friendly and understanding of the caller’s situation
• Attentive to details
• Ability to work efficiently as a team player
• Ability to work independently
• Working ability to problem solve
• Punctual and dependable

Preferred Experience

• Call center and customer service experience highly preferred
• Bilingual a plus

Required Education

• High School Diploma or equivalent

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• No travel is required for this position.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance - flexible work schedules
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Job Family: Associate

Job Function: Non-Supervisor

Pay Type: Hourly

Hiring Rate: 20 USD

Travel Required: No

Compensation details: 20-20 Yearly Salary