What are the responsibilities and job description for the Customer Service Representative Bilingual position at Tempus Unlimited Inc?
Description
The Customer Service Representative position has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. We are the “face and voice” of the company and as such, are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.
Inbound calls working with a fast-paced high volume customer service call center.
Looking for bilingual Spanish preferred
New hires first 30 days of employment in office.
Monday - Friday, 8:30am -4:30pm. Once training is completed a hybrid model option will be reviewed with each employee.
This is a full time role at 35 hours a work week.
Essential Functions
- Answers consumer inquires
- Troubleshoots problems needing resolution
- Provides program related resource information
- Liaison to other departments within the company
Competencies
- Professional, friendly and understanding of the consumer’s situation
- Attentive to details
- Able to work efficiently as a team player
- Self-motivated
- Competent with data entry and basic formula understanding and application
- Able to learn, retain, and apply new information on a frequent basis
- Punctual and dependable
Requirements
Preferred Experience
- Experience in fast-paced high volume customer service call center
- Bilingual with fluency Spanish, Chinese, Haitian- Creole, Cape Verdean, Portuguese and/or other languages
Required Education: High School Diploma
Benefits
Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop their career and enhance their experience.
- Sign on bonus
- Work/Life Balance - flexible work schedules
- Paid time off - 25 days per year for full time staff
- 14 paid Holidays
- Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
- Basic Life, Short Term and Long Term Disability
- On-site gym (Stoughton Location) and wellness initiatives
- Annual Reviews with merit based increases
- Employee Recognition Program
- Financial Wellness - 403(b) Retirement Plan with matching
- Continuing Education, Training and Advancement opportunities
Who is Tempus?
Tempus Unlimited, established in 1950 as Cerebral Palsy of Massachusetts, provides a continuum of services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment. We encourage the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities. We are a thriving organization that provides programs and services throughout Massachusetts and in Pennsylvania with a workforce of 500 employees.
When you join our team you will be part of a workforce that is as diverse as the consumers we proudly serve. Come join us and become a part of this extraordinary organization.
