Consumer Relations - Associate - Consumer Relations

The position of a consumer relations representative has many layers and components as we are heavily integrated with each function in FI Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company. High volume call center and phone customer service preferred Full time, 35 hours a week Monday - Friday, 8:30am - 4:30pm 30 days required in person for training Stoughton office location Bilingual  Essential Functions Answers consumer inquires Troubleshoots problems needing resolution Provides program related resource information Liaison to other departments within the company   Competencies Professional, friendly and understanding of the consumer’s situation Attentive to details Able to work efficiently as a team player Self-motivated Competent with data entry and basic formula understanding and application Able to learn, retain, and apply new information on a frequent basis Punctual and dependable   Preferred Experience Call Center and customer service experience highly preferred Bilingual a plus   Required Education High School Diploma   Work Environment This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this job, the employee is regularly required to talk and/or hear.  The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.   Travel No travel is required for this position.   Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.