Electronic Visit Verification Device Management

Responsible for performing all activities associated with the distribution of mobile devices to support the Massachusetts Electronic Visit Verification (MA EVV) program.  The full scope of this role is processing of device request forms into Electronic Visit Verification Management System (EVVMS); procurement of devices from external vendor; device utilization and other required reporting from EVVMS; responding to specific inquiries and general questions related to device distribution from customers. Stoughton office for orientation if hired for West Springfield or Salem Monday - Friday, 8:30am - 4:30pm Full time at 35 hours a week Essential Job Functions Operations Approve and process attestation forms to maintain accurate data in EVVMS as source of record. Place outbound calls and or emails for improperly submitted forms. Procure mobile devices from external vendor for accurate and timely delivery to requested address. Point of contact support for inquiries and questions related to device distribution e.g., device issues, missing shipments etc. Track procurement information and support reporting for billing purposes. As time allows, assist with other customer-related and other project-related activities in support of the EVV project e.g. assist the EVV department with engaging in activities to support full life cycle of Tempus EVV project. This includes but is not limited to: Coordination of users, review of data, multi-directional communication Implementation/roll-out – training, support, multi directional communication On-going support- troubleshooting, user support, enhancements definition Communication Coordinate with other functions to streamline workflows/handoffs Liaise with other departments as necessary Other Support overall mission and objectives of Tempus Unlimited Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C.). Perform other duties as assigned by Supervisor   Requirements Experience with Microsoft Windows operating systems Experience/interest with supporting mobile devices and procurement processes preferred Strong written and verbal communication skills (Must be fluent in English) Strong organizational skills The ability to work independently and as a team player Ability to multi-task and meet deadlines Teamwork approach, enthusiasm and a strong desire to succeed!   Work Environment This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.   Travel Travel is not required at this time.   Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Salary : $19