Supervisor Personal Care Management Administration

This is a supervisory position in the Personal Care Management (PCM) department within Community Services. The program provides support, training and coaching to the Quality Assurance/ Document Imagine, and Prior Authorization department staff. Responsible for supervising all activities and personnel associated with performing tasks and work processes assigned to the group.  Actively participate as a member of the department management team and the larger organization in support of business objectives.  Essential Duties Staff Provide mentorship to newly hired staff for the first year on quality, productivity and work culture Provide support and training to other staff (e.g. answer questions, review of processes, etc.) Cross-train and build redundant capabilities within team Supervise daily activities to ensure individual productivity Create yearly performance reviews with informal quarterly feedback Operations Manage staff and workload to complete work in timely and accurate manner Develop, measure, and report meaningful key metrics Identify, design, and create process documentations, training materials, and test, based on the MassHire (MH) contract and regulation Oversee that all consumers have active Prior Authorization. Monitor extensions and prevent as much as possible. Report issues to Program Manager Oversee the Community Services records management system and provide for the most efficient workflow process across all programs, including document processing to the consumer and/or family Oversee quality including reporting as required by program contracts and regulations, and best practices Oversee that requests for new Prior Authorizations are properly submitted, according to rules and regulations, 45 days after Date of Inquiry or 21 days prior to PA End date for FFS consumers and One Care plans Insure requests for SCO renew prior authorizations are timely and well in advanced of PA end date Administratively process transfers to and from Tempus PCM. Obtain new PA or end current PA Oversee process FFS termination according to MH contract Oversee integrated plan program closures Oversee transition planning for consumers who are requesting PCA program closure Support other department functions as necessary Communication Participate as part of the PCM Team lead group to stay current with PCM department functions Lead department meetings Liaise with other departments as necessary Serve as point of escalation for all Integrated Care Plans Encourage and provide free flow of bi-directional communications Other Support overall mission and objectives of Tempus Unlimited Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to the Disabled Person Protection Commission (D.P.P.C.) Perform other duties as assigned by PCM Operation Manager Competencies Ability to supervise and direct staff Positive attitude Team player - Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics Excellent organizational skills Attention to accuracy and detail Strong interpersonal skills – telephone skills Excellent oral and written communication Good computer and analytical skills Innovative thinking Ability to maintain confidentiality Perform all other duties as may be required   Required Experience At least 2 years of supervisory experience   Education High School Diploma. Some college helpful   Work Environment This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to talk and/or hear.  The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.   Travel No travel is required for this position.   Other Duties Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Salary : $28