What are the responsibilities and job description for the Clinical Account Associate - Cincinnati, Dayton/Lima position at Tempus?
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Responsibilities:
- Work with the Clinical Account Executive CAE on plans for gaining and retaining new and existing clients.
- Collaborate and coordinate with all sales positions (VP, Sales, RSD’s, DSM’s, SAM’s, and GL’s) to ensure successful attainment of company goals and objectives
- Identify opportunities with existing customers on the use of Tempus algorithmic tests and add ons. These will include but not limited to HRD, TO, DPYD, UGT1A1, PURist
- Collaborate with Clinical Account Executives on upsell opportunities for various products
- Drive customer adoption of online ordering through the Tempus Hub and EMR integrations
- Identify and develop partnering opportunities between prospective oncology clients and Tempus.
- Promote and drive compliance with new web-based molecular information tools for all clients.
- Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Tempus leadership
- Monitor performance of sales to ensure objectives are met
- Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
- Embrace, embody and represent the Tempus company culture at all times to external and internal constituents.
- Building and maintaining relationships with physicians and office staff to drive clinical orders in the community
- Building and maintaining relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement
- Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (ie 3 x month per physician)
- Coordinating Medical Affairs report review with physicians after clinical orders
- Order Kit and literature replenishment at accounts
- Identifying and attending approved local conferences
- Working with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients
Preferred Skills:
- Demonstrate the capacity to quickly learn relevant genomic and oncology information
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
- Ability to maintain an outstanding level of market, customer, and product knowledge necessary to support sales objectives
- Excellent customer service skills and ability to connect with healthcare professionals
- Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Strong administrative skills and sophistication to manage business in complex environments
- Demonstrate Tempus’ Values by acting with integrity, respect and trust
- Travel throughout the territory as needed
Education & Experience:
- B.S. in biology, life science, business or marketing
- Bonus:
- Sales support experience in healthcare (preferably oncology or pathology) with a history of proven past performance, meeting or exceeding expectations
- OR general clinical experience
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