What are the responsibilities and job description for the Clinical Operations Associate (Reference Lab) position at Tempus?
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
We are looking for a Clinical Operations Associate who will work with our internal lab, operations, and customer success teams, as well as with equivalent teams at external reference labs.
Responsibilities:
- Autonomously own assigned workflows for order triage and order fulfillment
- Perform critical quality control functions in the order creation and reporting workflows
- Work with team leadership to implement workflow improvements across various systems to ensure company growth
- Autonomously own ad hoc processes and projects to ensure operational excellence is maintained
- Assist in leading projects across cross-functional Tempus teams and with external stakeholders
- Role may include direct people-management responsibilities
- Other duties as assigned
Qualifications:
- 2 years working experience
- 4 year college degree, preferably in Biological Sciences, Healthcare Administration, or a related field
- Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy
- Persistent and resilient person who thrives in a fast-paced, highly iterative environment
- Strong critical thinking, interpersonal, and problem-solving skills
- Impeccable written and verbal communication skills
- Show initiative and ability to work as part of a high-level team while working independently
Skills and Abilities:
- Comfortable working within an environment with a high degree of ambiguity
- Consistently takes a proactive approach to problem-solving with strong decision-making skills
- Resourceful with the ability to uncover solutions, learn new skills, and take on challenges
- Strong ability to organize a daily, weekly, and monthly workload by priorities
- The ability to work effectively in a fast-paced and ever-changing environment is key
- Excellent interpersonal effectiveness and communication skills (written and oral)
- Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy
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