Clinical Success Manager

Main Goal

Tempus Next is looking to hire a Clinical Success Manager who will work closely with our operations team, sales team, product team, and clinical customer teams to help drive adoption and continued success of our Tempus Next platform. The Clinical Success Manager will be the primary point of contact for up to 5 - 7 hospital systems for the Tempus Next Oncology platform and focus on building long-term relationships with key stakeholders. 

Overall Responsibilities:

• Responsible for working with the sales and implementation team to onboard and integrate new hospital systems and develop existing relationships

• Create new dashboards with the help of internal team to serve the interest and changing needs of physicians and clinical users of Tempus Next 

• Collaborate with the software development team and become a subject matter expert on training and use of Tempus Next Oncology platform to provide customer feedback and clinical input for ongoing development of the system.

• Train customer nurse navigators on process and tools - utilize proven systems and evidence-based protocols to enable sustainable quality improvement at affiliated hospitals and healthcare systems.

• Update customer on new platform features and care gap launches 

• Communicate program results - provide interpretive analysis and recommendations to customers based on outcomes data including but not limited to quarterly business reviews.

• Gauge physician interest in order to suggest Tempus Next research and case study opportunities

• Aim for 100% account retention for all Tempus Next Oncology accounts.

Weekly Responsibilities:

• Help hospital system through online presentations, phone, email, screenshare and onsite meetings

• Monitor and analyze customer usage of Tempus Next Oncology

• Provide weekly feedback to Tempus Next Oncology team on account progress or outstanding issues

• “Sell” hospital system on new or existing protocols/disease states

• Maintain Salesforce account information updated and account related emails logged

• Continuously provide technical support to client

• Communicate platform issues to product team

• Create reports on a continuous basis to engage hospital system interest

Qualifications:

• 5 years in a clinical capacity (such as RN). This is not required but preferred.

• Technically proficient with the ability to quickly learn and adapt to new software and technologies.

• Comfortable utilizing health-oriented software applications

• Exhibits passion for oncology and ideating new ways to better the patient experience

• Understanding of oncology, cancer treatment protocols, physician and hospital dynamics, and the constantly evolving healthcare landscape

• Process oriented with experience developing and documenting quality processes

• Customer service / account management experience