Sales Support Manager

ABOUT US: Ten-8 Fire and Safety, LLC is a major United States distributor of fire and emergency apparatus and equipment. Focused on serving customers in Florida and Georgia. Our knowledgeable staff of sales, service, and support personnel is comprised of over 200 employees. For more than 35 years, we have worked hard to improve our business and expand our customer base, continually investing in our personnel and facilities. Operating out of ten (10) service locations, we strive to make our service experience second to none!

Apply online at www.ten8fire.com!

SUMMARY: The Contract Administration Manager is responsible for the overall direction, coordination, implementation, execution, control, and completion of the order fulfillment cycle, ensuring consistency with company strategy, commitments, and goals. This position has a significant impact on the financial management of Ten-8’s revenue stream. The Sales Support Manager is responsible for managing and supporting several business areas within Sales. The position reports directly to the Vice President of Apparatus and Refuse Sales and Vice President of Equipment and Rescue Sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned as needed:

• Manage the administration of contracts for all Fire Apparatus, Ambulance, Refuse and Remounts.
• Formulate objectives and priorities and implement plans that support the ongoing fulfillment of orders. Taking advantage of opportunities and managing risks.
• Effectively manage and guide staff to accomplish the goals of the department and provide an appropriate level of feedback on progress.
• Work closely with VP of Sales on all trade-in of Fire Apparatus, Ambulance, and Refuse.
• Follow up on phone calls, parts order, returns, and shipments.
• Manage training and delivery program to assure all deliveries and trainings are provided and in accordance with contractual specifications.
• Assure all proper OEM, MSO, licensing, and tags are processed accordingly.
• Manage consortium contract reporting and payments.
• Serves as an escalation point to assist in resolving issues with orders. Managing customer correspondence on inquiries by researching status of shipments, past dues and expedite.
• Encouragement, recognition, and corrective action when necessary.
• Promoting cross-training, development, and succession planning.
• Recommendation of staffing modifications and process improvements to President.
• Completing annual evaluations for employees that are direct reports.

QUALIFICATION REQUIREMENTS: Proficient verbal and written communication skills in English are required. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to create standard correspondence both written and verbal. Ability to effectively and concisely present information in a one-on-one and small group situation to customers and other employees. Ability to work from oral and written instructions:

LANGUAGE SKILLS: Must possess excellent written and verbal communication skills. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to create standard correspondence. Proficient verbal communication skills, in English, are required.

EDUCATION: Bachelor’s Degree preferred or equivalent experience and three (3) to five (5) years of Order Management experience, Fire Service industry preferred.

MATHEMATICAL SKILLS: Ability to apply concepts of basic mathematics. Strong analytical skills required.

REASONING ABILITY: Ability to apply common-sense understanding to carry out instructions in written and oral form. Ability to deal with problems involving several concrete variances in standardized situations.

OTHER SKILLS AND ABILITIES:

• Working knowledge of Microsoft Office Software.
• Demonstrated expertise in problem solving.
• Strong attention to detail and analytical ability.
• Ability to express new ideas and creative solutions to existing processes and issues.
• Possess an unwavering dedication to premier customer service and support.
• Ability to prioritize tasks and work quickly and efficiently.
• Ability to work both independently and collaboratively with a team.
• Apply in-depth specialized knowledge, skills and judgment to accomplish the goals of the Contract Administration Department.
• Maintain a professional appearance and provide a positive company image to customers and public at large.

EEO STATEMENT: Ten-8 Fire & Safety provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DRUG FREE WORKPLACE: Ten-8 Fire & Safety is committed to protecting the safety, health and wellbeing of all employees and other individuals in our workplace. As a condition of employment, employees are required to participate in pre-employment drug screening.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Bradenton, FL 34208 (Required)

Work Location: In person