Salon Receptionist

Life. We want yours to be happy. Fulfilled. Extraordinary. We know a perfect start to feeling confident and amazing is healthy, gorgeous hair. That's why, at Ten Friends, blowouts are what we do. We shampoo, blow dry and style your hair using all natural, artisan products and specialized styling techniques, so you're nothing short of magical when you walk out the door. Because let's face it, when you look and feel good, there's no limit to the great things you'll accomplish. Imagine the possibilities if every day were a great hair day. With our Hinsdale and Naperville locations thriving Ten Friends Blow Dry & Style House has become one of the premier blow dry and style destinations in the Midwest. And we're always on the lookout for talented, happy people.

We are currently interviewing for a full-time salon receptionist (House Lead) for our Naperville location.

*** Job Qualifications:

• High School Diploma/G.E.D.
• 1 years of salon or retail experience as receptionist/front desk
• GREAT people and communication skills, along with a passion for customer service, making connections and nurturing relationships
• Experience developing and managing a results driven, quality focused team
• Experience with Meevo software a PLUS!

ObjectiveThe salon receptionist (House Lead) is a key element in the success of our house. He/she must work closely with the House Manager so the operations of the business do not skip a beat in their absence. He/she will support the House Manager by having certain duties delegated to them, such as but not limited to: oversee and execute certain store operations, team schedules, inventory & hospitality. The House Lead will work closely with the House Manager & be held accountable for achieving goals & empowering their team to reach individual and team incentives, along with ensuring the culture & brand are being promoted within their local community.

Salon Receptionist (House Lead):

• Becomes an expert in all Ten Friends operational procedures
• Masters our POS system and other reservation procedures
• Communicates in an upbeat & positive manner with guests and other team members
• Naturally builds lasting and meaningful relationships with our guests
• Conducts walk-in tours to new guests
• Super knowledgeable on our brand, services and membership program
• Has a knack for discovering growth opportunity for the store
• Assists Manager in how to control and grow the store's monthly P/L through timekeeping & payroll, inventory & shrinkage, service & retail sales, ordering levels, etc.)
• Maintains communication with the House Manager and Executive Team regarding celebrations and/or challenges
• Possesses leadership skills that inspires & supports a team based atmosphere
• Assists staff in completing the service experience by complimenting their work, suggesting Take Home products, and rebooking the guest for their next reservations
• Acts as a cheerleader and mentor to stylists and maintains professional relationships
• Assists Manager in proper staffing by managing employee schedules, including scheduled time off
• Maintains a beautiful personal image as well as the beautiful appearance of the hospitality area and service desk

** May be asked to perform other tasks as needed that do not appear on the job description

Salon Schedule: Tuesday-Friday 9am-6pm, Saturday 8am-6pm

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $20