What are the responsibilities and job description for the Association Account Manager position at Ten One Strategies?
Overview:
The Association Account Manager is responsible for managing relationships with association members, ensuring their needs are met, and delivering exceptional service. This role involves collaborating with internal teams to drive member engagement and satisfaction while supporting the strategic goals of the association.
Key Responsibilities:
● Serve as the primary point of contact for association members, fostering strong relationships.
● Conduct needs assessments to understand and address member requirements and expectations.
● Develop and execute strategic account plans to align with association goals.
● Communicate effectively with members, providing updates, information, and support.
● Resolve member inquiries and concerns efficiently to ensure high satisfaction.
● Identify and support opportunities for membership growth and retention.
● Plan and coordinate association events to enhance member engagement.
● Provide members with information about association resources and benefits.
● Maintain accurate membership records using association management software.
● Gather and analyze member feedback to drive improvements.
Duties:
● Execute assignments from the Executive Director.
● Support regional liaisons, committee chairpersons, and committees.
● Prepare and distribute reports as required.
● Handle administrative tasks such as responding to emails and phone inquiries.
● Assist with membership renewal invoicing and follow-ups.
● Maintain and update membership databases accurately.
● Assist with membership recruitment and retention efforts.
● Coordinate new member orientations and onboarding programs.
● Ensure compliance with association policies and procedures.
Qualifications:
● Strong organizational and communication skills.
● Ability to manage multiple projects and meet deadlines effectively.
● Experience in membership development and retention.
● Marketing, sales, and event planning expertise.
● Adaptability to challenges and evolving needs.
● Proficiency in membership management software and digital tools.
Preferred Skills and Experience:
● B.A. or B.S. in business management, communications, or a related field.
● Experience in association management, membership services, or a related field (2-4 years preferred but not required).
● Familiarity with trade associations and membership operations.
● Strong writing, research, and analytical skills.
● Experience with social media and digital marketing platforms.
● Nonprofit experience is a plus.
This role presents an exciting opportunity to contribute to the success of professional associations by enhancing member value and engagement.