What are the responsibilities and job description for the Operations Director, Full Service Center position at Ten Pin Alley?
At Ten Pin Alley, we are seeking an experienced Operations Director to oversee the daily operations of our full-service centers. As a key member of our management team, you will be responsible for ensuring exceptional guest satisfaction, managing staff performance, and driving sales growth.
Key Responsibilities:
- Oversee all aspects of center operations, including entertainment, food and beverage sales, property maintenance, and staff management.
- Develop and implement operational plans to achieve business objectives and improve profitability.
- Train and supervise staff members to ensure excellent customer service and high-quality standards.
- Maintain accurate records and reports to track center performance and make data-driven decisions.
Requirements:
- 5 years of experience in full-service restaurant management or a related field.
- Bachelor's degree in hospitality, business administration, or a related field.
- Knowledge of POS register systems and ability to analyze financial data.
- Excellent leadership, communication, and problem-solving skills.
