What are the responsibilities and job description for the Operations Assistant position at TEN (Transportation Equipment Network)?
About Us
TEN (Transportation Equipment Network) is proud to be the North American leader in transportation equipment and solutions. We’re full service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430 skilled mechanics. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward.
About the Operations Assistant Position:
As an Operations Assistant, you will be responsible for intaking and inspecting trailers, coordinating delivery and retrieval of trailers for customers, and facilitating the daily operations of the branch. Your primary duties will include creating work orders, preparing estimates for customers, and maintaining the branch’s inventory of trailers and equipment. Attention to detail, problem-solving skills, and the ability to work in a fast-paced environment are key to ensuring our high standards of service and customer satisfaction are met. The ideal candidate will have a strong understanding of trailer systems, experience in operations in the trailer/transportation industry, and the ability to work independently and as a team.
Key Responsibilities:
- Receive all inbound trailers for return or walk-in repairs
- Inspect outbound trailers to verify quality and safety standards are met
- Inspect trailers to for damage and assess required repairs and maintenance
- Prepare estimates and provide invoices to customers
- Communicate rental and lease contracts to customers
- Obtain customer signatures and ensure an understanding of company policies and procedures
- Generate work orders and collaborate with the Maintenance department to ensure necessary repairs and maintenance are completed
- Coordinate movement of trailers around the yard
- Perform daily inventory checks
- Coordinate service through dispatch of service truck mechanics or third-party vendors
- Maintain cleanliness and organization of the branch and work areas
- Test and ensure safety standards
- Keep updated on industry standards
- Ensure a safe work environment
Qualifications & Skills:
- One to two years of experience in operations
- Proficiency in Microsoft Office applications
- Strong communication and customer service skills
- Strong interpersonal skills
- Organizational skills
- Problem-solving skills
- Safety awareness
- Aptitude for mechanical skills
- Associate’s degree preferred
- Experience in the trailer/transportation industry preferred
Benefits:
We believe in rewarding our employees for their exceptional skills and dedication. That's why we offer our employees a range of attractive benefits that set us apart from the rest:
- Medical, dental, vision and numerous additional insurance programs
- Generous paid time off structures and paid holidays
- Equipment allowances, education reimbursements, & certification programs
- 401k with company match and profit sharing
- Recognition programs and service awards
- Weekly pay
- Wellness incentives
TEN (Transportation Equipment Network) is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
