Professional Services Operations Analyst

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role

The Professional Services Operations Analyst supports the Worldwide Professional Services Resource Management and Operations team and is responsible for helping to analyze and improve the operational efficiency and scalability of the overall team.

The Analyst will assist in supporting the key operational functions of the Professional Services (PS) team. The Analyst will deliver reports and analysis on the financial health and operational effectiveness of the PS business. The Analyst will also assist in optimizing business processes. The Operations Analyst will work with the Manager of PS Operations to establish the critical policies and procedures of the Professional Services organization. The Operations Analyst will work closely with Finance, Accounting, and Digital Solutions.

Your Opportunity

• Maintain accurate data and analytics for the Worldwide Professional Services team
• Manage revenue recognition process to include forecast reporting, end of month fulfillment, process improvements
• Identify and suggest PSA tool improvements including additional features, automation, accuracy improvement
• Assist with the design, management, and improvements of reporting and analytics around delivery pipeline, backlog, and revenue management
• Ad-hoc analysis and special projects that drive improvements and optimization of the PS business
• Develop and maintain internal documentation, processes, and procedures
• Partner with Finance, Accounting and Digital Solutions on managing and improving shared processes and best practices
• Interact with systems vendors, consultants, and user communities to stay abreast of systems issues, roadmap and future enhancements, and best practices
• Document solution designs, architecture and workflows
• Plan, manage, and report to management the revenue forecast for the entire PS team
• Identify areas for improvement and design and implement solutions
• Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings
  
  

What You'll Need

• Bachelor's degree is preferred. May substitute experience for education.
• 5 years of related experience and 2 years in a services/consulting industry
• Prior experience designing business processes
• Excellent written and verbal communication skills, combined with the ability to communicate with team members at all levels and varying technical ability
• Excellent time management and organizational skills
• Ability to handle high volume of requests and daily operations
• Ability to generate data, but more importantly glean actionable results from the data
• Microsoft (or Google) Suite skills required, specifically, Excel, Word, PowerPoint
• Experience with Certinia PSA, Tableau, and Salesforce
• Experience with SQL, a plus
• Experience in Professional Services Operations capacity, a plus
• Ability to work at a computer for an extended period of time
• Infrequent travel required
  
  

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

US Pay Ranges

$79,500—$106,166.67 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

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