ServiceNow Architect

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role

The ServiceNow Architect, reporting to the Director of Service Management, will play a critical role in shaping the strategic direction, governance, and expansion of the ServiceNow platform across the organization. This role requires deep technical expertise, cross-functional collaboration, and a strong ability to design scalable and sustainable solutions. The ServiceNow Architect will guide the design, development, configuration, and optimization of ITSM, SAM, Discovery, CMDB/CSDM, ITOM, complex integrations, Employee Center, and Now Assist while ensuring alignment with business goals. This position is instrumental in driving platform innovation, governance, and automation at an enterprise level.

Your Opportunity

• Define and drive the long-term roadmap for ServiceNow adoption, ensuring alignment with organizational objectives
• Establish best practices, governance models, and technical standards for platform scalability, security, and maintainability
• Partner with IT, HR, Legal, and Sales to expand ServiceNow capabilities beyond ITSM, fostering enterprise-wide adoption
• Oversee system architecture decisions, ensuring seamless integrations, optimized performance, and adherence to ServiceNow best practices
• Maintain deep awareness of new ServiceNow releases, assessing impact, and driving adoption of relevant features
• Lead the design and implementation of complex ServiceNow solutions across ITSM, Employee Center, and automation frameworks
• Architect end-to-end workflows that streamline business processes, enhance self- service, and improve operational efficiency
• Develop and oversee advanced integrations between ServiceNow and third-party
• applications using REST, SOAP, Integration Hub, and custom APIs
• Guide the development of CMDB and Discovery strategies to ensure data accuracy, automation, and compliance with IT asset policies
• Optimize system performance by proactively identifying bottlenecks, troubleshooting issues, and enhancing platform efficiency
• Provide technical leadership to the ServiceNow development team, setting coding standards and best practices
• Mentor junior developers and administrators, fostering a culture of continuous learning and innovation within the team
• Lead technical workshops, knowledge-sharing sessions, and documentation efforts to ensure platform sustainability
• Design and enforce security policies, role-based access control (RBAC), and data
• governance frameworks
• Conduct system audits, vulnerability assessments, and ensure compliance with internal and external security standards
• Partner with compliance teams to implement ITIL and other relevant frameworks into ServiceNow processes
• Own the ServiceNow upgrade strategy, ensuring smooth transitions with minimal business disruption
• Lead automated and manual testing initiatives, including leveraging ATF (Automated Test Framework) for regression testing
• Manage Dev, Test, and UAT instances, ensuring changes are validated before deployment to production
• Develop and maintain enterprise-level reporting, dashboards, and analytics to drive data-driven decision-making
• Leverage ServiceNow Performance Analytics and Machine Learning capabilities to optimize ITSM and service delivery
  
  

What You'll Need

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 8 years of hands-on experience in ServiceNow platform administration, development, and strategy
• Deep expertise in ITSM, Discovery, CMDB, and complex integrations
• Proven experience designing scalable and enterprise-wide ServiceNow solutions
• Strong proficiency in JavaScript, GlideScript, Business Rules, Script Includes, and API integrations
• Experience with Employee Center, Universal Requests, and self-service automation
• Strong understanding of security, access control, and governance within ServiceNow
• ServiceNow certifications - Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified Technical Architect (CTA)
• Familiarity with Agile methodologies, DevOps practices, and ITIL frameworks
  
  

And Ideally

• Experience with Virtual Agent, Predictive Intelligence, SAM, Now Assist, ITSM,
• Employee Center, Discovery, ITOM and CMDB
• Strong leadership and stakeholder management skills
• Ability to translate complex technical challenges into business-friendly solutions
• Hands-on experience with automated testing frameworks like ATF
• Prior experience with large-scale ServiceNow upgrades and instance management
  
  

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

US Pay Ranges

$129,000—$171,666.67 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

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