What are the responsibilities and job description for the Front Desk Clerk position at Tenaya Lodge at Yosemite?
Compensation: $19.00 - $20.00 / hour
The opportunity
Delaware North Parks and Resorts is hiring full-time and part-time Front Desk Clerks to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now join our team.
Pay
$19.00 – $20.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer
.What we offer
- Health, dental, and vision insurance*
- 401k with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- Free shift meal in our employee dining room
- Commuter bonus – $10/day for 35 miles and $20/day for 50 miles
- Employee discounts – 20% off food and beverage and 30% off retail
- Referral bonus – earn $200 for each eligible referral
- Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
*Available for full-time, year-round team members
Life at Tenaya at Yosemite
Embark on a thrilling journey at Tenaya Lodge! Nestled near Yosemite National Park’s entrance, our mountain resort promises a year-round playground for outdoor enthusiasts. Join our global team in an awe-inspiring location that inspires every day.
- Close proximity to outdoor attractions including Yosemite National Park, Bass Lake, Sierra National Forest
- Opportunity for outdoor activities including hiking, fishing, biking, rock climbing, camping, horseback riding, and much more!
What will you do?
- Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
- Manage cash and credit card transactions while keeping accurate paperwork
- Empower to resolve uncomplicated guest issues immediately
- Monitor and balance the daily figures, post room and tax charges on guest accounts
- Provide service follow-through to guests
- Knowledge of the business to offer guests accurate information and knowing when to escalate situations
More about you
- Ability to recognize and respond to guest social queues
- Good interpersonal communication skills in person and by phone
- Ability to multitask in a fast paced environment
- Experience interacting with guests while performing desk functions and using software platforms
- Demonstrated ability to maintain professionalism and calm manner under pressure
- Judgment to resolve guest issues with minimal supervision and knowing when to escalate
- Minimum of 6 months of front desk experience or 1 year of customer service experience required
Physical requirements
- Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
Shift details
Overtime as needed
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Salary : $19 - $20
