Technical Sales Representative - Process Equipment

Description

*This role is with Detroit Pump, a division of Tencarva Machinery Company.
 

About Tencarva: Founded in 1978, Tencarva is an equipment distributor, engineering and design partner, ISO 9001 manufacturer, and full-service repair center. Serving thousands of customers across the industrial and municipal segments, Tencarva's various divisions cover 17 states and provide end-to-end, tailored solutions for complex systems within the fluid/solids/air/gas handling and water/wastewater treatment sectors. Our service offerings include system analysis and design, application engineering, custom fabrication and assembly, automation and controls, and equipment service, repair, and remanufacturing. 

About Detroit Pump:  Founded in 1926, Detroit Pump & Mfg. Co. is a full-service provider of engineered systems, process equipment, and service/repair for automotive, general industrial, and municipal markets. This position is a long-term opportunity in a growing, family- oriented organization. With nearly 100 years in business, we provide a great environment for our employees to succeed by having stable leadership, top brands, exceptional after-sale support, an experienced team, and a terrific reputation. 

About the Role: This is a consultative, field-based technical sales role responsible for providing our customers with process pumping and liquid handling equipment that aligns with the unique needs of their operations. Our Sales Representatives partner closely with our Application Engineer Team and Customer Service Team to ensure that we recommend the proper equipment based on many variables, including flow rate, viscosity, temperature, pressure, pH, budget, etc. 

Although success in this role is measured by sales growth, margins, and profitability in the assigned territory/defined customer base, this is not a high-pressure sales environment. On the contrary, our customers rely on us as trusted advisors and business partners to help solve their problems by providing equipment packages, application recommendations, and whole-system design solutions. For nearly 100 years, Detroit Pump has been committed to long-term relationships and providing a white-glove experience to automotive, industrial, and municipal markets all across Michigan. 

Essential Duties and Responsibilities include the following:

• Call on personnel at every level of industrial and municipal operations, from technicians and operators to engineers, architects, managers, and even GMs. Provide process solutions and application advice on our extensive line of products and packages.
• Call on engineering firms who service our end-user customer base, conducting informational training sessions on our products and their application.
• Review blueprints, plans, and other customer documents to develop and prepare cost estimates or projected increases in production from the client’s use of proposed equipment or services.
• Draw up or proposes changes in equipment, processes, or use of materials or services, resulting in cost reduction or improvement in operations.
• Draw up sales or service contracts for products or services.
• Establish long-term relationships with our customers by gaining their trust and confidence through the proper application of our products.
• Provide technical services to clients relating to the use, operation, and maintenance of equipment.
• Provide technical training to our customers' employees. 
• Attend manufacturer training sessions for products represented
• Proactive planning and execution of sales calls/customer visits
• Maintain an accurate forecast of your business potentials with your customers and the manufacturers we represent, 
• Territory planning and overall business strategy planning
• Grow territory by increasing penetration of existing accounts and developing new accounts.
• Other duties as assigned by management.

Benefits Include:

• Paid Time off, including 10 holidays
• Bonuses
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit Sharing
• Employee Assistance Program

Requirements

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education and/or Experience: Bachelor’s Degree from a 4-year college or university is ideal but not required; strong preference for Engineering degrees, particularly Mechanical, Industrial, Manufacturing, Chemical, Electrical, etc. An Associate's Degree in an Engineering or technical field - or a Certification from a Trade School - are also acceptable, should the candidate have 2 years of technical sales experience. 

Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Ability to work independently as well as in a team environment
• Customer-driven with a positive, professional, customer-first attitude.
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy.
• Aptitude to learn about technical products and provide technical support to customers.
• Strong analytical, decision making and problem-solving skills. 
• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
• Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done.

Language Skills: Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Computer Skills: To perform this job successfully, an individual should have basic computer skills, knowledge of MS Office Software (i.e., Word, Excel, Outlook), and internet software.

Physical Demands: The physical demands described herein represent those that an employee must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. While performing this job’s duties, the employee is regularly required to sit and talk or hear. The employee occasionally must stand, walk, use hands to finger, handle, or feel, use a keyboard, and reach with arms and hands. The employee must regularly lift and/or move up to 10-25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job’s duties, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, and outside weather conditions; to wet and/or humid conditions; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

This job description is subject to change at any time.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.