What are the responsibilities and job description for the Patient Care Coordinator - Kendall Square position at Tend?
At Tend, we do dental differently.
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.
Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities : New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We're continuing to grow quickly and looking for the best of the best to come join our team.
The Care Coordinator's primary responsibility is to ensure the patient's studio experience is world-class. This includes the patient leaving feeling their treatment was outstanding, the next steps in care are clearly understood, their financial obligations resolved and articulated clearly, and their next visits are planned and prepared.
To deliver the best experience, the Care Coordinator will act as the clinician and patient liaison. They are knowledgeable about dental treatment and timeframes and will be able to explain treatment plans and reasons for diagnosis. They also coordinate, as needed, with other studios and providers within the organization, making sure referrals and correspondence are received and followed up on. The Care Coordinator is ultimately a patient advocate and works to ensure Tend's patients are able to receive the care that they need.
Full Time Schedule :
- 4 days per week and 2 Saturdays per month
What you'd gain while working with us :
Responsibilities :
Qualifications & Experiences :
The Tend Difference
The highest standard of care, anywhere.
You'll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that's head and shoulders above the average practice. You'll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.
A top-tier clinical team who puts patients first.
We value science over sales, and promote a culture of warmth and hospitality - our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.
Innovate Dentistry. Tend to Others. Grow Together.
Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You'll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.
Tend is an Equal Opportunity Employer.
Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please refer to our Privacy Policies linked here.
