What are the responsibilities and job description for the IT Support Specialist (Temporary 6 months) position at Tendeg?
Tendeg LLC is a premier spacecraft deployables company. Our novel designs are enabling exciting missions providing high gain antennas for sensor applications and communications. We have 12 antennas on-orbit and 20 flight deliverables occurring in 2024. Our missions include Earth Science (weather, surface deformation and change); LEO, GEO and lunar communications; synthetic aperture radar (SAR); and unique radio frequency sensors for commercial and government applications. We have apertures from 50cm to 10m, VHF to Q/V-band, and precise 2-axis gimbals. Please join our innovative and rapidly growing team.
Tendegs Philosophy
We encourage innovation and entrepreneurial energy. We are successful because we take a unique approach to solving problems. We look for creative thinkers and self-motivated people that can collaborate within our open team environment. TENDEG is an acronym for TENacious Design and Engineering Group. Obviously, tenacity is another trait we embrace.
Title: IT Support Specialist (Temporary - 6 months)
Position Type: Full-Time
Pay Range: $28.85-$38.46 Hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data)
Location: Louisville, CO
About the role: The IT Support Specialist will be responsible for providing first level support for endpoint computing hardware and software employing a high degree of customer service, technical expertise, and timeliness. Endpoint computing includes physical desktops and laptops, mobile devices, and virtual desktops along with associated peripherals and printing.
We are looking an IT Support Specialist that will support the following programs:
- INCUS: NASA has selected Tendeg to deliver four Ka-band deployable antennas for a new Earth science mission called Investigation of Convective Updrafts (INCUS) that will study the behavior of tropical storms and thunderstorms, including their impacts on weather and climate models. https://www.jpl.nasa.gov/news/nasa-selects-new-mission- to-study-storms-impacts-on-climate-models
- 2-axis Gimbal Antennas: Tendeg has multiple contracts to develop, fabricate, test and deliver flight units for deployable high gain antennas from X-band to Q/V-band. These are for sensor and communication missions for LEO, MEO and lunar applications.
- Perimeter Truss Reflectors: Tendeg has multiple contracts to deliver large aperture antennas for GEO communications, SAR, and national security missions.
What you'll do:
- This person would be the initial point of contact for our employees with IT issues
- New employee setup: create accounts, order hardware and software, configure and deploy laptops and peripherals, setup desk
- Assist with Off-Boarding Tasks
- Provide end-user desktop/computing support submitted via tickets, emails or Teams communication
- Troubleshoot end-user issues with Microsoft OS, MS O365 and other business applications
- Hardware support of printers, PCs, servers and mobile devices
- Support ERP Global Shop Solutions Application
- Performs Tier 1 & 2 and higher support and resolution for incoming help requests from end users, including installing and upgrading software and installing hardware
- Willing to learn Azure Cloud administration
- Assist team with IT Operations support for Network, Servers and Azure Cloud
- Assist with IT infrastructure projects
- Assist with hardware and software procurement
Key job requirements:
- 3-5 years of IT experience with client, server, and network hardware and software
- 3-5 years of experience administering windows desktops
- 3-5 years setting up, troubleshooting printers
- 3-5 years experience supporting enterprise business users
- Willingness to learn new technologies within software and hardware
- Basic knowledge of network switches, routers and protocols
- Understanding of cybersecurity best practices
- Ability to work independently and as part of a team
- Willingness to support occasional after-hours and weekend support (rare)
- Exceptional communication skills both written and oral, self-motivated, goal-oriented professional with an ability to write technical documentation
Desired Experience
- Preferred schedule Mon-Fri 9am to 5:30pm
- Experience in the Aerospace industry
- Experience administering and configuring Microsoft Azure
- Experience with Microsoft 365 administration
Benefits: (This is a temporary position for 6 months, and not eligible for employer sponsor benefits.)
- Company SWAG
- Company sponsored lunches/outings
- Dog friendly work environment
- Free company parking
- Break rooms fully stocked with snacks, drinks, and an espresso coffee machine
US Citizenship Is Required
Tendeg LLC is an Equal Employment Opportunity (EEO) employer. All qualified applicants are considered for employment without regard to race, religion, color, sexual orientation, age, disability, marital status, genetic information, national origin, veteran status and any other protected factor.
#LI-TENDEG
Salary : $29 - $38
