What are the responsibilities and job description for the Supportive Housing Manager position at Tenderloin Housing Clinic?
ESSENTIAL FUNCTIONS
Leadership and Management
Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
Hold staff accountable for high levels of performance, team work, and quality customer service.
Provide leadership and project direction that engender trust and respect.
Participate in the leadership activities of the department's management team.
Administration and Operations
Work with the department leadership to foster program development and achieve targeted objectives and outcomes.
Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.
Attend, participate in, and facilitate all meetings, as requested.
Ensure the highest standards are maintained, and evaluate the effectiveness and efficiency of the hotel's programs and work.
Ensure the hotel(s) meets outcome, occupancy, safety, quality, and financial goals and objectives, including hotel expenditures and rent collection.
Ensure that all compliance requirements outlined in regulatory and / or other legal documents are adhered to at all times.
Produce and submit weekly and monthly reports examining areas needing improvement, and create, implement, and maintain solutions.
Assure appropriate files and records are kept for legal and reporting purposes.
Effectively and efficiently manage the operations, habitability, maintenance, and safety of one or more THC-managed residential properties.
Ensure all tenant services, including but not limited to tenant screening, lease signing, day-to-day operations, unit turnover, pest control, rent collection, rent increases, income certification, lease and behavioral management, and evictions are conducted in a supportive manner in accordance with all applicable laws, THC policies and procedures, and THC Core Values.
Respond to building emergencies 24 hours per day, 7 days per week, implementing emergency plans whenever necessary.
Develop and maintain productive relationships with community neighbors, including police and fire departments.
Facilitate quarterly tenant management meetings, meet monthly with the Tenant Organizer(s), and collaborate regularly with Support Services staff to promote community events, tenant well-being, and retention.
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