What are the responsibilities and job description for the Rental Accounts Specialist position at Tenderloin Housing?
ESSENTIAL FUNCTIONS
- Safeguard tenant/client and agency monies and be accountable for check security policies.
- Ensure the accuracy of and enter initial and ongoing intakes and payment plans, rental payments, and program withdrawals in accordance with THC’s goals to decrease homelessness and increase housing retention.
- Participate in the receipt and administration of tenant/client benefits, and ensure financial accuracy.
- Conduct rental accounts tasks associated with Check Day, Quick Check, and the Rental Payment Period in such a way that it is efficient and supportive to tenants/clients.
- Ensure financial accuracy when recording tenant/client debits and credits for bank and agency purposes, and when preparing bank deposits.
- Assist in the timely administering of rent payments to landlords and disbursements to tenants/clients in an effort to maintain tenants’/clients’ housing.
- Update all tenant/client accounts and notify staff of problems and changes in an effort to maintain excellent communication and service provision.
- Review and prepare checks for Representative Payee clients in such a way that it is efficient and supportive to tenants/clients.
- Periodically review all tenant/client account balances to reconcile outstanding balances to ensure excellent service provision to tenants/clients.
- Work on various tenant/clients account reports as requested.
- Maintain relationships with landlords and respond to landlord requests.
- Assist outside accounting firm with monthly and yearly statements and yearly audit.
- Work with other THC staff to ensure effective tenant/client services.
- Respond to all phone messages, tenant/client requests, staff requests, and emails as appropriate and in a timely manner.
- Maintain confidentiality of tenant/client records and concerns.
- Attend and participate in meetings, as requested.
This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
ESSENTIAL QUALIFICATIONS
- High School degree or equivalent required; BA/BS degree strongly preferred.
- Must have a minimum of 1 year of experience in a related field.
- Must have an ability to review submitted paperwork for accuracy.
- Must have experience working within databases, and have excellent data entry skills.
- Must have a basic understanding of the eviction process.
- Must be able to perform basic math calculations with minimal mistakes.
- Must be able to understand rent pro-ration.
- Must have a thorough working knowledge of Microsoft Office Suite.
- Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
- Must have demonstrated customer service skills.
- Must read, communicate orally, and write in English.
- Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. [1]
- Some accounting experience strongly preferred.
- Experience working with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
- Experience working in non-profit or public sector preferred.
[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.
