Supportive Housing Property Manager - Graystone

ESSENTIAL FUNCTIONS

Leadership and Management

• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff accountable for high levels of performance, team work, and quality customer service.
• Provide leadership and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team.

Administration and Operations

• Work with the department leadership to foster program development and achieve targeted objectives and outcomes.
• Partner and coordinate within the department and with other THC departments to meet objectives and ensure comprehensive services.
• Attend, participate in, and facilitate all meetings, as requested.
• Ensure the highest standards are maintained, and evaluate the effectiveness and efficiency of the hotel’s programs and work.
• Ensure the hotel(s) meets outcome, occupancy, safety, quality, and financial goals and objectives, including hotel expenditures and rent collection.
• Ensure that all compliance requirements outlined in regulatory and/or other legal documents are adhered to at all times.
• Produce and submit weekly and monthly reports examining areas needing improvement, and create, implement, and maintain solutions.
• Assure appropriate files and records are kept for legal and reporting purposes.
• Effectively and efficiently manage the operations, habitability, maintenance, and safety of one or more THC-managed residential properties.
• Ensure all tenant services, including but not limited to tenant screening, lease signing, day-to-day operations, unit turnover, pest control, rent collection, rent increases, income certification, lease and behavioral management, and evictions are conducted in a supportive manner in accordance with all applicable laws, THC policies and procedures, and THC Core Values.
• Respond to building emergencies 24 hours per day, 7 days per week, implementing emergency plans whenever necessary.
• Develop and maintain productive relationships with community neighbors, including police and fire departments.
• Facilitate quarterly tenant management meetings, meet monthly with the Tenant Organizer(s), and collaborate regularly with Support Services staff to promote community events, tenant well-being, and retention.

This job description reflects management's assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.

ESSENTIAL QUALIFICATIONS

• High School degree or equivalent required; BA/BS degree preferred.
• Must have a minimum of 2 years of experience in property management and/or 3 years of experience in social work/case management in a Supportive Housing Model.
• Must have a minimum of 1 year of experience training and supervising staff.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to produce and analyze reports, and write business correspondence.
• Must have the ability to communicate clearly to a broad range of people.
• Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
• Must have demonstrated analytical, critical thinking, and problem-solving skills.
• Must have experience in conflict resolution.
• Must have demonstrated customer service skills.
• Must read, communicate orally, and write in English.
• Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
• Must want to work in a Supportive Housing Model.
• Must have an understanding of a Harm Reduction Model.
• Must have a basic understanding of the eviction process and terms of tenancy. 
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. [1]
• Experience working effectively with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
• Experience working in non-profit or public sector preferred.

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.