Associate Director Of Property Operations

Description

Job Title: Associate Director of Property Operations 

Department: Property Management

Employment Status: Full-Time; Exempt 

Pay Range: $123,000 to $137,000

Location: 145 Taylor st (Basement Office), San Francisco, CA 94102

Schedule: Monday - Friday 9:00 am - 5:30 pm; Hybrid 

SUMMARY
The Associate Director of Property Operations is responsible for overseeing and supporting the Property Supervisors managing affordable housing and permanent supportive housing properties. This role ensures operational excellence, regulatory compliance, and high-quality resident services while aligning with the organization’s mission to provide stable, supportive housing for vulnerable populations. The Associate Director works collaboratively with internal teams, external partners, and regulatory agencies to ensure the long-term sustainability of the housing portfolio. 

ESSENTIAL DUTIES
•    Supervise and provide leadership to Property Supervisors overseeing affordable and supportive housing communities.
•    Develop and implement operational strategies to ensure properties meet financial, regulatory, and performance goals.
•    Ensure compliance with all federal, state, and local affordable housing regulations, including HUD, LIHTC, and other funding requirements.
•    Collaborate with property teams to ensure maintenance and capital improvement projects are effectively managed.
•    Oversee leasing, occupancy, and tenant retention strategies to optimize property performance.
•    Maintain an overall 98% occupancy rate across the portfolio.
•    Achieve 95% rent collection rate portfolio-wide.
•    Foster a resident-centered approach, ensuring that housing stability and supportive services are integrated into property operations.
•    Collaborate with case management and resident services teams to ensure supportive housing residents receive appropriate services.
•    Address escalated resident concerns and work toward positive conflict resolution.
•    Monitor financial performance of properties, ensuring adherence to budgets and financial goals.
•    Work closely with finance and asset management teams to oversee property expenses, revenue collection, and capital planning.
•    Assist with the development of annual operating budgets for the housing portfolio.
•    Ensure compliance with all regulatory requirements, fair housing laws, and organizational policies.
•    Conduct regular audits and site visits to assess property conditions, operational efficiency, and adherence to compliance standards.
•    Develop and implement risk mitigation strategies to address operational challenges.
•    Achieve 100% compliance with required annual inspections and Achieve 100% on-time completion of all annual recertifications
•    Provide mentorship, coaching, and professional development opportunities for Property Supervisors and site staff.
•    Develop training programs on compliance, property management best practices, and resident engagement strategies.
•    Lead performance management initiatives, ensuring staff accountability and continuous improvement.
 

Qualifications

REQUIRED SKILLS

Knowledge and skills:

• Management, administrative, financial, communication, supervision, and team building.
• Excellent analytical and problem-solving skills.
• Knowledge of building maintenance systems.
• Ability, willingness and sensitivity to work with a diverse, low-income population.
• Thorough knowledge of landlord-tenant law and procedures.
• Ability and willingness to learn relocation, HUD and tax credit programs.
• Sound judgment and proven commitment to customer service.
• Flexible, creative team player.
• Dependability, initiative and follow-through.
• Effective writing, communication and organizational skills.
• Ability to respond appropriately in pressure situations, sound temperament and strong people skills with a commitment to customer service.
• Ability to interface effectively with property management and other staff.

Physical Requirements:

• Ability to coordinate eyes, hands and fingers in performing word processing.
• Ability to drive a motor vehicle.
• Ability to exert light physical effort involving moving around buildings, climbing stairs, moving from one area to another, or standing for brief periods of time.

Environmental Adaptability:

• Ability to work in an office environment and in a variety of residential buildings.

Supervision Skills:

• Ability to assign, review, plan and coordinate the work of other employees.
• Ability to provide instruction or guidance to staff.
• Ability to recommend, approve and undertake the discipline or discharge, transfer, promotion or salary increase of employees.
• Ability to analyze problems that arise in the areas under supervision and recommend and effect solutions.

Mathematical Ability:

• Strong knowledge of common mathematical functions (addition, subtraction, multiplication and division) and an ability to solve common mathematical problems.

Judgment and Situational Reasoning Ability:

• Ability to reason, review, supervise, instruct.
• Ability to use independent judgment in non-routine situations, such as evaluating implications of proposed procedures, policies and plans.

Language and Communication Ability:

• Ability to comprehend and correctly use informational documents including budgets, financial reports, occupancy reports, bids, contracts and meeting minutes.
• Ability to prepare performance appraisals, policies, procedures, compliance reports, investor/owner reports and correspondence conforming to standard rules of grammar.
• Ability to comprehend publications and manuals including HUD manuals, industry publications and legal documents.
• Ability to communicate effectively with coworkers and staff at all levels, residents, vendors, government officials, both verbally and in writing.
• Ability to keep abreast of changes in policy, methods, operations, etc. as they apply to property management operations and activities.

MINIMUM QUALIFICATIONS

• Bachelors Degree and/or at least 4 years working in the affordable housing industry in a supervisory role.
• Three years of progressively responsible residential property management experience.
• Four years supervisory experience.
• Intermediate knowledge of MS Word, MS Excel and Windows 95 operating system.
• Four years of budgeting experience.
• Valid drivers license.

PREFERRED QUALIFICATIONS

• Graduate Degree and/or additional property management experience.
• Knowledge of Property Management Software Systems
• Training and experience in HUD and Tax Credit programs.
• Familiarity with commercial property management.
• Brokers or sales license.
• CPM, NAHP or similar certification.

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.

Salary : $123,000 - $137,000