What are the responsibilities and job description for the Call Center Representative De la Pena Eye Clinic position at Tenet Health?
Job Description
De la Pena Eye Clinic- Call Center
Bilingual (English / Spanish) is highly preferred)
Inceptions, triages and routes all incoming calls and emails, schedules patients according to the physician's schedule and template. Conveys messages documented within the patient's account to the patients. Updates, collects, and verifies patient demographic information, registers patients, updating and educating patients on current practice policies and changes to the organization as instructed by management.
Responsibilities
Maintains a working knowledge of the Physicians' specialties, schedules, and locations.
Schedules patients with the appropriate doctor.
Registration : Obtains and confirms patient demographics, insurance, and updates the patients accounts as needed.
Understands and has a basic knowledge on insurance, benefits and share of cost.
Understands and has a basic knowledge of all different insurance lines of services : HMO, PPO, Commercial, Medicare HMO, Medicaid HMO, etc.
Reactivates patients by conducting re-calls for no shows & cancelled appointments, returns missed calls, responds to patient inquiries with real-time responses (text messages, emails, calls may vary between practices) based on practice protocol.
Documents accounts appropriately and accurately.
Directs patient to our website to complete registration forms and / or emails documents as needed.
Answers non-medical questions and gives routine non-medical instructions. On occasion, when properly trained, will answer some clinical questions.
Understands and abides by all HIPAA policies and procedures.
Performs other duties as requested or assigned
Qualifications
Education
Required : High school diploma or equivalent
Preferred : Some college or training in the healthcare field.
Experience
Required : Some experience in healthcare administrative field
Preferred : 1 to 2 years of experience in healthcare administrative field
Must be competent in the use of basic office equipment including computer, printer, telephone, excel, word, EHR / EMR, patient portal and fax.
Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.
Must possess excellent clerical and organizational skills.
Tenet Healthcare / TPR complies with federal, state, and / or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
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Who We Are
We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story
We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today
Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.
About the Team
Careers at Tenet
At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients. Everyone contributes to these moments, whether providing care directly or supporting those who do.
As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible. We also take care of one another, helping team members further develop their career pathways and maximize their potential.
