What are the responsibilities and job description for the Case Manager position at Tenfold?
Case Manager, Lead
Basic Functions:
Join a great team and provide case management support to Transitional Living Center (TLC) participants by guiding and creating goal plans, housing and budget counseling, assessing needs, coordinating care with community resources and encourage and gauge progress. Build strong, effective professional working relationships with participants utilizing person-centered, strength-based strategies. Demonstrate strong ethical values and maintain appropriate levels of confidentiality. Act as lead to the case management team, assist with case worker training and supervise interns.
Essential Functions:
- Guide participants in developing and implementing their own individualized housing plan including goals addressing income and financial stability, overcoming existing barriers, securing permanent housing, and enhancing self-sufficiency to ensure long-term sustainability in housing to the fullest extent possible. Discussion about this plan begins at intake and includes an assessment to determine each client’s needs, goals, and eligibility for programs and services.
- Establish and encourage adherence to a personalized budget and case plan through pro-active housing and budget counseling sessions.
- Encourage participants to adhere to the rules and guidelines set forth in the Participant Agreement to ensure safety of the participant, staff, community and building; notifying a director if issues arise.
- Provide information, referrals, and application assistance as needed for mainstream benefits and available support from appropriate social service agencies and/or community programs.
- Using knowledge of residential lease contracts and landlord/tenant laws and ordinances, educate clients on their rights and responsibilities in securing and maintaining rental housing.
- Maintain accurate client data in physical and electronic case files for each client daily.
- Refer participants to appropriate housing first programs for which they may be eligible to assist them in a successful transition to permanent housing or assist them directly in that transition when necessary.
- Maintain professionalism while assisting or collaborating with outside agencies and social workers/case managers as necessary.
- On occasion transport participants to view apartments, obtain resources from the community, etc.
- Conduct regular reviews of client files (print and electronic).
- Cover case management responsibilities for the case managers during vacations, illness, staff turnovers, and/or other absences.
- Assist Co-Director with client intakes, ensuring Participants understand and agree to abide by the Participant Agreements and other intake forms
- Supervise interns
- Share responsibility for providing 24/7/365 emergency on-call support on a rotating basis with the Co-Director as scheduled
- Provide participant case information and updates in a timely manner
- Fill in at front desk as necessary
- Represent TLC at outside meetings as assigned by TLC Co-Directors
- Assume other responsibilities as assigned
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Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 38 per week
Benefits:
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $21 - $23
