What are the responsibilities and job description for the Customer Service Rep 2 position at Tennant Company?
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
PURPOSE / SCOPE :
Provide customer support for Tennant’s Canadian customer base, specifically for Montreal, QC French speaking customers on a dedicated French phone queue and email inbox. Provide support and participate in collaborative relationships within crossfunctional business units within Tennant.
GENERAL RESPONSIBILITIES :
- Process and manage orders, quotes and service calls in an accurate and efficient manner for Tennant Montreal and other Canadian Provinces, with a focus on French speaking customer support for all areas of the business and equipment order processing for the other provinces.
- Provide bilingual internal and external customer support via phone and email and other methods of communication.
- Coordination of initial Customer Master requests, Material Control requests and plant changes to fulfill order entry process.
- Coordination with Service, Sales, Production, Distribution Centers and Logistics to ensure the delivery expectations of customers are met.
- Understand, communicate and execute against all marketing programs, distributor programs and unique customer requirements for parts, service and machine orders.
- Enter customer complaints and returns for parts and machines.
- Create and maintain how to do business documents as needed.
- Act as a subject matter expert for assigned Tennant geographies.
REQUIRED EXPERIENCE & EDUCATION :
REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS : In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position :
Competitive base salary commensurate with experience : $41,000 - 61,600 Annualized
Posted salary ranges are made in good faith. Tennant Co. reserves the right to adjust ranges depending on the experience / qualifications of the selected candidate as well as internal and external equity.
Total Compensation = Base Salary Benefits
Benefits = A comprehensive benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits!
Begin your journey with us. Let's reinvent how the world cleans.
Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.
Salary : $41,000 - $61,600
