What are the responsibilities and job description for the Technical Writer/Illustrator position at Tennant Company?
With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.
Technical Writer/Illustrator
PURPOSE/SCOPE:
This position is responsible for the development of various technical publications, utilized by our customer base and service organization, along with maintaining documentation on multiple websites for global markets. The position will work closely with the engineering, product management, and other cross-functional teams to obtain the necessary information to develop and ensure accuracy of their deliverables in a timely manner.
GENERAL RESPONISIBILITIES:
- Create and maintain instructional content such as operator manuals, installation instructions, technical service bulletins, and Quick Start Guides using text, photography, and line art.
- Identify and reuse instructional content to obtain accuracy and consistency to help reduce translation costs.
- Create and maintain illustrations and parts lists for parts manual development and life cycle.
- Dept. consultation/coordination of engineering change requests for determination if/how they affect any of our documentation, such as parts manuals, operator manuals, service manuals, and instruction bulletins, etc.
- Online parts catalog product creation and ongoing maintenance.
- Maintain department technical publication records/files/metrics.
- Participation with cross-functional project teams.
REQUIRED EXPERIENCE & EDUCATION:
- Minimum of two years of technical writing/illustration or service documentation experience.
- Proficient with desktop publishing software preferred; Adobe Custom Suite products including Acrobat, Illustrator, Photoshop, InDesign, etc. Quicksilver experience would be a plus. Willing to train.
- Ability to adapt to XML DITA authoring during/after our conversion. Willing to train.
- Proficient in Microsoft 360 preferred: Word, Excel, Outlook, etc.
- Experience with CAD/PLM Systems: SolidWorks/CAD and ECTR to extract and reuse CAD data in Arbortext IsoDraw to create 2D and 3D graphics. Willing to train.
- Proficient in photography, composition, editing, etc.
- Two-year Technical Degree in Technical Publications, computer art and animation, or related field is highly preferred but is optional.
INTERPERSONAL & BEHAVIORAL SKILLS: In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position as well as:
- Strong mechanical aptitude and attention to detail.
- Strong computer skills in general.
- General knowledge of basic hand tools and ability to disassemble machinery.
- Read, interpret/comprehend complex technical data/information.
- Strong organizational skills.
- Problem-solve and offer new ideas for continuous improvements.
- Adapt to department’s software, processes and standards in a timely manner.
- Ability to handle multiple tasks and projects simultaneously.
- To use good judgement and are confident in decision making or offering suggestions.
- Prioritize workload, but flexible to adjust priorities in an ever-changing work environment.
- Demonstrate ability to work independently with little supervision.
- Team player attitude.
- Consistent attendance, dependable, reliable and accountable.
- Produce “user-friendly” instructions targeted for consumer and service organization
- Produce quality publications in a deadline-oriented environment.
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Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.
