Student Support Specialist

241 Vo-Tech Drive │ McMinnville, TN 37110

Phone 931-473-5587 │ Fax 931-473-6380

Student Support Specialist

Coffee County Campus

Title: Student Support Specialist

Classification: Full-time, Non-exempt, 12 month

Office Location: TCAT - McMinnville, 241 Vo Tech Dr., McMinnville, TN 37110 (transitioning to Coffee County Campus)

Hours: 7:30 am – 4:00 pm Monday- Friday

Supervises: n/a

Reports to: Vice President/Coffee Campus Coordinator

Minimum Qualifications

• Postsecondary credential or 3 years’ experience in education, customer service or related field
• Computer Skills, Microsoft Office Applications
• General knowledge of technical education
• Strong abilities in multi-tasking, customer service, interpersonal skills, organization, reporting, and record keeping
• Must possess a high level of accuracy, self-motivation, strong attention to detail, and the ability to handle a heavy workload
• Ability to lead, plan, and prioritize projects
• Ability to work independently or in groups
• Ability to communicate effectively in writing with excellent public speaking and presentation skills
• Detailed and results-oriented
• Must be willing to work a flexible schedule
• Ability to maintain confidentiality
• Ability to exercise good judgement in evaluating situations and making decisions.
• Valid Tennessee Driver’s License
  
  

Preferred Qualifications

• Prior secondary or post-secondary experience
• Technical Diploma, Associate’s degree, or higher degree from an accredited institution.
• Experience of Ellucian Banner or other student information systems
  
  

General Duties

This non-exempt, full-time position in the Student Services Department will be responsible for the day-to-day operations of the Admissions and Records Office and Front Desk under the supervision of the Coffee County Campus Coordinator.

Key Responsibilities – Essential Job Functions

• Process requests for transcripts, education verification, student grade/progress records and other information in accordance with privacy laws and TBR policies in a timely manner
• Process and maintain new and existing admission applications
• Maintain current knowledge of all college programming
• Coordinate with multi-campus students as needed on requests for records, transcripts, and other paperwork from permanent records, as well as providing information and other needs to students.
• Assume responsibility for student registration in the college’s computerized student information system.
• Handle FERPA documents for students and families.
• Order transcripts through the Banner System, verify for accuracy, and distribute according to requests
• Perform daily records Banner processes (enrollment, transcript/diploma processing, student exits, workflows)
• File all permanent records and scan permanent records as needed to the appropriate systems
• Greet visitors in person, via Slate, or on the phone, providing customer service and advice regarding general program information, enrollment, registration and college tours
• Respond to telephone inquiries or email requests for letters of non-attendance, academic standing, and transcript issues
• Work with instructors to ensure grades and attendance is accurate and posted in a timely manner and weekly attendance monitoring is up-to-date.
• Support Special Industry and Supplemental course instructors with attendance and grades as needed.
• Support the Dual Enrollment Coordinator in dual enrollment activities and documentation when needed.
• Verify completion of all awards in compliance with the program curriculum
• Assist in compilation of data needed to verify completion, placement and licensure
• Assist with recruitment activities such as college/career fairs, community events, new student orientation, etc.
• Assist and participate in preparation for graduation activities and other college events
• Help with reports when needed.
• Aid in retention of students through student support services
• Assist with administrative processes relative to student services
• Proctor exams as needed
• Serves on college committees and activities as needed
• Fulfill annual accreditation duties in the assigned areas
• Serve as the primary lead for exit processes on the college’s student computerized information system
• Maintain confidentiality of information exposed to during business regarding students, supervisors, or other employees
• Serve as Coffee County Campus receptionist after the Coffee County Campus opens.
• Perform all other duties as related to career and technical education as assigned by the Supervisor, Vice-President, or President
  
  

Background checks will be completed on all new hires. Instructors will be asked to sign a background release authorizing TCAT - McMinnville to complete a background check which will include the following: Sex Offender Registry, County Criminal &Federal Criminal.

Physical Demands And Working Conditions (ADA REQUIREMENTS)

• Heavy use of a computer
• Normal standing, sitting, and walking
• Lifting of boxes weighing approximately 40 pounds or less
• Operating a motor vehicle to travel within the college service area and in other areas as needed
  
  

Salary: $30,681-$38,350. Commensurate with experience, education and training according to Tennessee Colleges of Applied Technology salary guidelines.

Employment Documents: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for applicants elected.

TCAT - McMinnville does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by the Tennessee Board of Regents policies with respect to employment, programs and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Robin Lay, Grants and Special Projects Coordinator, robin.lay@tcatmcminnville.edu, 241 Vo-Tech Dr, McMinnville, TN 37110, (931) 473-5587. The TCAT - McMinnville policy on nondiscrimination can be found at https://tcatmcminnville.edu/about/non-discrimination-statement . EOE/AA/Title IX/Title VI/ADA Employer

Tennessee Board of Regents Institution