PROBATION/PAROLE MANAGER - 01282025-65001

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF CORRECTION, PROBATION AND PAROLE FIELD SUPERVISION DIVISION, SHELBY COUNTY

Qualifications

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Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of full-time professional level experience in one or more of the following: probation/parole, counseling, social work, investigative, or legal experience.

Substitution of Graduate Course Work for Experience: Graduate course work credit received from an accredited college or university in social science, behavioral science, criminal justice, criminology, social work, and/or law may substitute for the required experience to a maximum of two years (e.g., an additional 36 graduate quarter hours in one or a combination of the above-listed fields may substitute for one year of the required experience).

Substitution of Experience for Education: Full-time related professional experience may be substituted for the bachelor's degree on a year-for-year basis. This includes law enforcement experience.

Necessary Special Qualifications: Applicants for this class must:

• Be willing to and able to qualify with, carry, and use assigned weapons;
• Be at least eighteen (18) years of age on the date of application;
• Be a citizen of the United States;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Have no conviction for a felony or any domestic assault convictions or have been discharged under any other than honorable conditions from any branch of the United States armed forces;
• Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
• Pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
• Submit to and pass a pre-employment screening test for use of illegal drugs;
• Possess a valid motor vehicle operator's license at the time of appointment;
• Upon appointment, successfully complete all additional prescribed course of instruction at the Tennessee Correction Academy and any and all on-line training.
  
  

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Summary: Under general supervision is responsible for managerial probation and parole work of average difficulty, and performs related work as required.

Distinguishing Features: This is the first full supervisory class in the Probation/Parole Officer sub-series. An employee in this class supervises a moderate-sized probation/parole staff. This class differs from Probation/Parole Officer 3 in that an incumbent of the latter leads others or may supervise a small staff in probation and/or parole work. This class reports to and differs from Probation/Parole Deputy District Director in that an incumbent of the latter manages the staff and activities of a probation/parole district.

Responsibilities

Training and Teaching Others:

• Facilitates the orientation and training of new staff to ensure their success and effectiveness as employees.
  
  

Communicating With Supervisors, Peers, Or Subordinates

• Effectively communicates with staff, supervisors, and other agencies concerning events, activities, and policies related to offenders to promote effective completion of work tasks.
• Communicates with staff to ensure policy and program objectives are clearly understood, accurately communicated, and properly interpreted.
  
  

Resolving Conflicts And Negotiating With Others

• Addresses public, offender, and staff complaints and grievances quickly and professionally as required by policy and procedures.
  
  

Establishing And Maintaining Interpersonal Relationships

• Acts as liaison with judges, court personnel, law enforcement and other agencies concerned with the probation/parole program and who may have an effect upon the success of agency goals.
• Interacts with others in a positive manner always dealing with hostile attitudes in a controlled and calming manner with other staff members and other fellow employees to foster and maintain a harmonious working environment.
  
  

Assisting And Caring For Others

• Responds appropriately when personal assistance is needed.
  
  

Developing And Building Teams

• Promotes team building and cooperation with other organizational teams.
  
  

Performing For Or Working Directly With The Public

• Performs duties and functions in a professional manner toward the public as a representative of the agency.
  
  

Communicating With Persons Outside Organization

• Exchanges information with law enforcement officers, district attorneys, other state agencies, and other states related to offenders.
• Exchanges information with representatives of outside organizations and community agencies about programs which can help the offender adjust to the community.
• Represents the organization in a variety of formal and informal contracts.
• Effectively communicates with public concerning events, activities, and policies related to offenders.
  
  

Coordinating The Work And Activities Of Others

• Directs and oversees the activities and work for staff of lower level classifications.
• Coordinates with other management staff to ensure efficient workflow within the organization.
  
  

Guiding, Directing, And Motivating Subordinates

• Promotes departmental policy and procedure guidelines in a positive manner when giving information to employees of lower classifications.
• Consistently sets an example for fellow employees by demonstrating positive work habits.
• Demonstrates to staff an understanding of their role as it relates to the organization through positive interaction with superiors and subordinates and requires those same behaviors of supervised staff.
  
  

Analyzing Data Or Information

• Prepares documentation and recommendations for staff disciplinary actions.
• Analyzes reports for needed action related to the offenders under their supervision.
  
  

Interpreting The Meaning Of Information For Others

• Interprets policies, processes, and procedures to officers in lower job classes for staff development and needed corrective actions.
  
  

Coaching And Developing Others

• Reviews the work quality of staff for performance evaluations.
• Conducts interim reviews with staff providing needed direction for improving or maintaining job performance standards.
• Empowers staff to deal with offenders on difficult issues such as drug and alcohol abuse and anger management problems.
  
  

Making Decisions And Solving Problems

• Prepares documentation and recommendations for staff disciplinary actions.
• Reviews and directs staff to request arrest warrants for non-compliance by the offenders as required by policy and procedures.
• Utilizes compiled offender information in order to determine proper steps for treatment.
  
  

Judging The Qualities Of Things, Services, Or People

• Evaluates significant offender and staff related events to determine if incident reports are required by policy and procedures.
• Assists officers in decision-making processes.
• Recommends applicants for potential employment.
  
  

Estimating The Quantifiable Characteristics Of Products, Events, Or Information

• Reviews distribution of staff's workload to promote effectiveness and efficiency.
  
  

Monitoring And Controlling Resources

• Controls expenditures for staff in the unit to ensure compliance with budgetary constraints.
• Monitors the efficient use of resources to promote sound fiscal management.
• Monitors staff work schedules and time use to accommodate activities for monitoring offenders and to ensure appropriate action is being taken.
  
  

Evaluating Information To Determine Compliance With Standards

• Audits staff's casework for quality and adherence to standards required by policy and procedures.
• Reviews and approves staff's violation reports and warrant requests for proper preparation and completeness.
• Monitors staff to ensure the offenders under their supervision are in compliance with release requirements set for the offenders by policy and procedures.
• Utilizes compliance reports on a monthly basis to determine if the officers¿ work is in compliance with standards required by policy and procedures.
• Conducts annual offender interviews to ensure staff compliance with policy and procedures.
  
  

Organizing, Planning, And Prioritizing Work

• Organizes and coordinates work units to maximize efficiency of workflow in the office.
• Establishes action plans for staff and the unit to achieve goals and objectives.
• Involves staff in the development of plans to address changes needed in work procedures or workflow.
• Prioritizes and schedules daily, weekly, and monthly personal work activities.
  
  

Performing Administrative Activities

• Compiles the required documentation for employment, retention, demotion, and other personnel actions.
• Ensures staff time and attendance is properly documented for payroll administration.
  
  

Identifying Objects, Actions, And Events

• Identifies and verifies offenders' location and movement between local, state, federal facilities, and/or supervising field offices.
  
  

Processing Information

• Ensures information provided by staff in reports is accurate and limitation or inferences are clearly noted.
• Prepares reports requested by senior management as needed and within agreed time frames.
• Verifies details of staff travel claims submitted for reimbursement.
  
  

Provides Consultation And Advice To Others

• Answers questions for offenders, staff, and others.
  
  

Developing Objectives And Strategies

• Develops job plans and individual development plans for staff.
• Works with staff to develop appropriate sanctions for offender noncompliance with their conditions of release.
  
  

Staffing Organizational Units

• Participates in the recruiting, interviewing, hiring, and promoting of staff.
  
  

Monitor Processes, Materials, Or Surroundings

• Receives and responds to GPS alerts regarding offenders and processes notifications.
• Checks staff¿s responses on system alerts for offenders.
• Reviews staff preparation of risk assessments from Level Service Case Management Inventory (LSCMI) or any designated assessment tool.
• Reviews requests for action in response to noncompliance with terms of probation or parole established in court orders and board conditions of release.
• Checks staff¿s corrective actions for problems noted on file audits.
• Administers drug and alcohol tests, including random drug screens of offenders to verify compliance with substance abuse treatment programs.
• Attends and monitors court hearings of offenders.
• Reviews for approval offender fee exemptions submitted by staff.
• Receives and responds to correspondence from other states related to offenders¿ supervision.
• Checks staff attendance on daily sign-in sheets.
  
  

Inspecting Equipment, Structures, Or Material

• Inspects office supplies and specialty equipment, such as a GPS, to ensure adequate supplies of functional equipment are available as needed for their job functions.
• Inspects personal safety equipment including vest, baton, pepper spray to ensure proper condition and functioning.
• Inspects offices for safety and security issues.
  
  

Interacting With Computers

• Uses a computer to maintain offenders¿ files and other required work.
  
  

Getting Information

• Conducts searches of offender residences, vehicles and person as required by policy.
• Monitors and reviews e-mails related to the status of their offenders.
• Interviews probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation contracts and rehabilitation plans.
• Requests information for background checks for potential employees.
  
  

Updating And Using Relevant Knowledge

• Attends and participates in all required in-service and pre-service training related to applying new knowledge to their job responsibilities.
  
  

Documenting/Recording Information

• Documents employee work performance in the State personnel management system as required by policy and procedures.
• Documents and records personal working time and travel.
  
  

Scheduling Work And Activities

• Plans with individual staff the use of annual leave in such a way as to ensure the presence of sufficient staff to handle work assignments.
• Assists other staff in scheduling work activities to meet their job requirements.
• Schedules unit staff meetings.
  
  

Operating Vehicles, Mechanized Devices, Or Equipment

• Uses personal car or state vehicle to perform home visits or other work related travel.
  
  

Competencies (KSA's)

Competencies

• Directing Others
• Problem Solving
• Motivating Others
• Approachability
• Learning on the Fly
• Conflict Management
• Confronting Direct Reports
• Planning
• Informing
• Hiring and Staffing
  
  

Knowledge

• Administration and Management
• Clerical
• Customer and Personal Service
• Law and Government
• Psychology
• Public Safety and Security
  
  

Skills

• Active Listening
• Complex Problem Solving
• Coordination
• Critical Thinking
• Equipment Maintenance
• Instructing
• Learning Strategies
• Monitoring
• Persuasion
• Reading Comprehension
• Service Orientation
• Social Perceptiveness
• Speaking
• Time Management
• Writing
  
  

Abilities

• Auditory Attention
• Category Flexibility
• Deductive Reasoning
• Information Ordering
• Oral Comprehension
• Oral Expression
• Problem Sensitivity
• Speech Clarity
• Time Sharing
• Written Comprehension
  
  

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Printer
• Copy Machine
• Motor Vehicles
• Cameras
• Two-Way Radios