What are the responsibilities and job description for the Public Health Office Assistant position at Tennessee Department of Health?
Position & Program Overview:
An employee in this class performs some combination of patient registration, scheduling, patient checkout, fee/payment collection, accounts reconciliation, insurance, eligibility determination, patient education, WIC voucher disbursement, vital records processing, medical records duties, TennCare enrollment coordination; may also perform some property and procurement or personnel duties.
Education Requirements:
Education equivalent to graduation from a standard high school.
Minimum Qualifications:
Experience equivalent to two years of full-time customer service delivery and/or clerical/office work (medical/healthcare office experience is preferred).
Key Responsibilities:
- Complies with and adapts to current state and federal program and policies and all applicable laws.
- Handles complaints, settles disputes and resolves grievances and conflicts with others.
- Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.
- Complies with all state and federal program guidelines, policies, and laws to determine eligibility for services.
- Processes the cash drawer and balance, deposits, credit cards, etc. to ensure fiscal accountability.
- Reviews documentation such as income, residency, identification, citizenship, and insurance information to determines if client qualifies for services based on information provided
- Analyzes and determines eligibility for program services provided by the Department of Health and other referring agencies.
- Conducts peer training for employees in areas as assigned.
- Maintains a positive, constructive, and cooperative communication with supervisors, peers or subordinates.
- Interacts with multiple computer software systems and websites to enter and receive information.
- Enters collected data into the Health Department management information systems (e.g. EMR, PTBMIS, etc.)
