What are the responsibilities and job description for the Order Entry Specialist position at Tennessee Press Association?
This is a remote position.
The Tennessee Press Association is the trade association of Tennessee’s daily and non-daily newspapers, and it is the parent organization of Tennessee Press Service and Tennessee Press Association Foundation. It was founded in 1870-71 for the purpose of creating a unified voice for the newspaper industry of Tennessee.
Today, TPA continues to provide assistance to its 131 member newspapers by monitoring legislative activities, providing training programs, issuing press credentials, maintaining a Web site and employment database, and providing regular meetings and forums to foster the exchange of information and ideas.
Mission Statement
To help member publishers achieve greater success than each could attain individually.
We are seeking a detail-oriented, organized individual to join our team as an Order Entry Specialist. In this role, you will be responsible for processing incoming orders, ensuring accuracy and efficiency in data entry. As an Order Entry Specialist, you will play a critical role in ensuring our customers receive their orders on time and with the correct specifications.
- Accurately input customer orders into our ordering system, ensuring all information is correct and up-to-date.
- Respond to inquiries from customers regarding their orders and ensure they are resolved in a timely manner.
- Process orders in a timely and efficient manner to meet customer delivery expectations.
- Monitor order status throughout the fulfillment process and work with logistical personnel to ensure timely delivery.
- Collaborate with various departments including sales, customer service, and supply chain to ensure timely order fulfillment and delivery.
- Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies.
- Maintain accurate data entry records and ensure the order processing system is updated in real-time.
- Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.
Requirements
- Proven experience as an order entry specialist or similar position with experience in customer service or related fields
- Advanced proficiency in Microsoft Office applications and order entry systems
- Excellent attention to detail and accuracy in data entry
- Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously
- Strong communication and customer service skills to build positive relationships with customers
- Ability to work independently as well as part of a team
- Comfortable working in a fast-paced environment with tight deadlines
- An Associate's or Bachelor's degree in a related field is preferred
If you are a self-starter with a strong work ethic, excellent attention to detail, and a passion for customer service, we encourage you to apply for this position. The Order Entry Specialist will play a critical role in ensuring seamless order processing and quality customer experiences.
Benefits
Salary : $15 - $20
