What are the responsibilities and job description for the Director, Customer Information Systems position at Tennessee Society of Association Executives?
Department / Supervisor
Information Technology (11) / Chief Financial and Operating Officer
FLSA Status
Exempt
Purpose of Position
The primary purpose of this position is to successfully deliver technology solutions to meet business needs through effective business systems analysis and project management. The incumbent manages interdepartmental and cross-functional teams in all project phases from requirements definition and solution design to testing, deployment and end user training. This position also manages all activities related to the design, planning, enhancement, and administration of Salesforce and other AdvaMed business systems.
Essential Duties of Position
Management and Leadership
Provides strategic oversight of the Salesforce platform, ensuring best practices for configuration and integration with the system
Works with Information Technology leadership and other AdvaMed teams to ensure Salesforce and related systems meet the needs of the organization
Supervises and supports staff and contractors, fostering apositive work environment and helping team members to develop skills to advance AdvaMed projects
Supervises the creation & updating of critical SOPs and training for AdvaMed staff’s use of AdvaMed’s Salesforce platform– including the creation of training videos
Participates in industry and other professional networks to ensure awareness of industry standards, trends, and best practices to strengthen organizational and technical knowledge
Project Management
Provides project management of complex technology projects in order to foster transparency and open project collaboration
Manages all aspects of projects from planning, external vendor relationships, communication, reporting, budgeting, and risk assessments and mitigation plans
Business Analysis
Analyzes staff business requirements and determines if needs can be met with existing AdvaMed systems or whether a new solution is needed
Evaluates, recommends, and participates when new applications, integrations, or vendors are needed to support the growth and maintenance of AdvaMed’s technology ecosystem
Assists staff in the development of test plans and test case selection; coordinates testing of system modifications to ensure that documented requirements are met and that final acceptance is acquired
Develops, provides, or coordinates system training, educational tools, and materials.
Data Analysis
Works with AdvaMed staff to identify and understand business questions that need to be answered through data
Based on business needs, defines and facilitates the creation of metrics, reports and data visualizations
Leads the association's data governance in collaboration with key stakeholders
Develops, manages and promotes processes for identification, reporting and resolution of data quality issues, and works to ensure ongoing data consistency and integrity
Actively engages in Salesforce management, troubleshooting, and configuration tasks as needed
Other
Creates and manages budgets as needed
Performs other duties as assigned
Knowledge, Skills, and Abilities
Experience with Salesforce, and other typical association systems, such as electronic marketing systems, data reporting systems, etc.
Experience managing technology vendors to meet the goals of the organization
Ability to assess and identify technologies for potential solutions
Solid understanding of software development life cycle models as well as knowledge of both agile and traditional project management principles and practices
Experience gathering, refining, and prioritizing requirements
Excellent organizational skills and attention to detail
Strong troubleshooting and problem-solving skills
Must work well on both team-oriented initiatives and independently
Empowers direct report(s), encourages collaborative work environment
Ability to provide constructive feedback on assignments
Effective verbal and written communication skills
Minimum Education Required : Bachelor’s degree in a relevant field, such as Computer Science, Information Technology, Software Engineering, or equivalent field of study
Minimum Experience Required : 6 years of work experience, including experience working with nonprofits or associations
Travel Required : None
Hybrid Work Policy : Teleworker : Minimum 1 day onsite per week
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