What are the responsibilities and job description for the Software Solutions Specialist position at Tennessee Tech University?
About the Job
We are seeking a Software Solutions Specialist to join our team at Tennessee Tech University. In this role, you will be responsible for providing technical support for Banner and third-party systems, identifying and developing viable technology solutions to meet business requirements, and building reports and analytic dashboards to streamline business processes.
You will also be expected to analyze business processes and make relevant recommendations, provide technical support for Tech Express, and perform new development for Tech Express.
- Analyze problems and issues presented by end users and develop a solution
- Serve as liaison between functional user and vendors to resolve technical issues and test changes
- Maintain confidentiality of data
A Bachelor's degree in Computer Science, Information Systems, or a related field is required, along with at least one year of recent technical support work experience.
