What are the responsibilities and job description for the Personal Video Teller - Part Time T/TH/S 9:00-2:00 position at TENNESSEE VALLEY FEDERAL CREDIT UNI?
Job Details
Description
JOB SUMMARY:
The primary purpose of the Personal Teller I & II is to provide exceptional service to our members during each teller session. This role is responsible for processing transactions and building and maintaining strong relationships with members. The Personal Teller I & II will maintain a positive, enthusiastic and energetic mindset while providing excellent communication, a solid understanding of TVFCU products and services and a passion for helping others achieve their financial goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Successfully answers sessions as presented and complete in a timely manner, demonstrated by exceeding an average of 85% of sessions per hour.
- Consistently provides exceptional member service, demonstrated by achieving an average Member Experience Evaluation score of 94.
- Process various member transactions, including, but not limited to deposits, withdrawals, and loan payments in an accurate, efficient, and timely manner.
- Maintain confidentiality of all member information.
- Balances at least 90% of the time, being no more than $100 off in any 12 month period.
- Maintain in-depth knowledge to have the ability to answer routine to complex questions regarding products, services, policies and procedures.
- Maintain knowledge and comply with all policies and procedures. Complete all required training.
- Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
- Perform other duties as assigned.
Qualifications
EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
- High school diploma or equivalent; additional certifications in finance or related fields are a plus.
- Proven experience in customer service or sales role, preferable within the banking or credit union industry.
- Excellent interpersonal and communication skills, with the ability to explain financial concepts in a clear and understandable manner.
- Exceptional problem-solving skills and the ability to handle member concerns and complaints with professionalism and empathy.
- Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals.
- Strong attention to detail and accuracy in handling financial transactions and maintaining member records.
- Ability to work effectively both independently and as a part of a team in a fast-paced, dynamic environment.
- Proficiency in using email and Microsoft Office tools.
- Flexibility to work weekends and/or extended hours as needed.
- Demonstrated commitment to providing outstanding customer service and building long-term relationships with members.
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
- Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
- Criminal background check and drug screening.
- Pre-employment credit check required.
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.
Salary : $100
